Senior Technical Trainer

ITW•Rogers, AR

2d•$27 - $44•Hybrid

About The Position

North Star Imaging (NSI), a global leader in 2D digital radiography and 3D computed tomography equipment and part of Illinois Tool Works (ITW), is seeking an experienced and dynamic Senior Technical Trainer. This role serves as a Subject Matter Expert (SME) in Digital Radiography (DR) and Computed Tomography (CT), responsible for developing, maintaining, and delivering technical training and instructional materials across various platforms including in-person, online, virtual, and onsite customer training. The position also involves providing system and software training, and performing minor repairs, upgrades, and troubleshooting on industrial CT and radiography systems. The role is preferably located at the corporate office in Rogers, MN, but remote candidates are also considered.

Requirements

3-5 years of experience in developing and delivering technical training.
Ability to communicate effectively and public speaking.
Strong computer skills.
Ability to read, comprehend and interpret complex technical information involving standards, specifications, or codes.
Ability to work independently with a high sense of urgency.
Ability to maintain composure in high pressure situations.
Ability to manage service schedule that results in timely service for customers.
Strong customer service skills with an elevated level of professionalism.
Experience in delivering training in classroom and hand-on settings.
Experience with resolving technical issues in a sensitive environment.
Experience in working with all levels in an organization.
Must have a valid driver’s license.
Ability to travel up to 75% during the week and occasionally weekends.
Domestic, and international travel might be needed.

Nice To Haves

Experience with imaging software applications, OEM Equipment, PLC, motion control software, and automation components preferred.

Responsibilities

Develop and assist in completing technical training materials and manuals.
Teach technical training to classroom sizes up to 30+ people (in class and virtual – remote) with varying technical expertise.
Provide customer training on the theory of Radiography, Advanced Imaging, Software, and Equipment with NSI proprietary capabilities (85% of the role).
Assist in the development and management of X-ray University (NSI Classroom Training).
Develop articles, papers, and materials for talks at ASNT, Webinars, or other venues related to NSI growth and business.
Act as a positive spokesperson for NSI through training, webinars, speaking events, and marketing events.
Travel as needed to support the business, up to 50%.
Provide classroom instructor backup on all courses and materials.
Provide operator training on x-ray imaging systems including software applications, general operational theory, and basic maintenance.
Provide new system installation assistance or minor upgrades.
Provide customers with timely updates on service and support requests.
Provide technical assistance for the installed base of equipment via phone, onsite, and remote access.
Assist manufacturing with system integration and factory acceptance tests.
Work with application engineers on developing scanning techniques using proprietary imaging software for customer-specific applications.
Work with the service coordinator on scheduling and billing.
Perform warranty, paid service, and service contract activities.
Other duties as assigned.

Benefits

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

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