Senior Technical Support

ICONMA • New york, NY

1d • Onsite

About The Position

Our Client, a Financial company, is looking for a Senior Technical Support for their New York, NY location.

Requirements

• High School Diploma, GED or equivalent certification
• Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate can be advantageous
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Patience and ability to convey technical information to non technical users
• Understanding of cabling (testing, running, repairing)
• Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)
• Knowledge of hardware components and basic networking concepts
• Ability to work independently and as part of a team

Nice To Haves

• Bachelor’s Degree
• 5+ years of experience as an IT Professional (tech support)
• 2+ years of experience using Google Suite

Responsibilities

• Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
• Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
• Install, configure and maintain operating systems, software applications and peripheral devices.
• Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
• Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
• Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.
• Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
• Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions.

Benefits

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED