Senior Technical Support Engineer
Rocket Companies
•$89,000 - $120,150•Remote
About The Position
A Vertica Senior Technical Support Engineer at Rocket Software delivers advanced Tier 3 Vertica support. They independently troubleshoot escalated issues, perform root-cause analysis, and serve as mentors for junior engineers. A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.
Requirements
- Strong Linux Expertise: Deep understanding of Linux distributions (e.g., RHEL, CentOS, Ubuntu), including file systems, memory management, and package management.
- Database Proficiency: Advanced knowledge of SQL and data warehousing concepts.
- Vertica Architecture Knowledge: Solid understanding of Vertica’s columnar architecture, including projections, encoding, and compression techniques.
- Advanced Troubleshooting Skills: Experience using Vertica Management Console and performance tuning tools to identify and resolve system bottlenecks.
- Cloud & Storage Experience: Familiarity with cloud environments, particularly object storage technologies.
- Systems & Networking Knowledge: Understanding of TCP/IP networking and containerized environments such as Kubernetes.
Nice To Haves
- Vertica Experience: Prior hands-on experience supporting or working with Vertica is strongly preferred.
Responsibilities
- Deliver advanced Tier 3 Vertica support.
- Independently troubleshoot escalated issues.
- Perform root-cause analysis.
- Serve as mentors for junior engineers.
- Provide advanced Tier 3 support for complex customer environments.
- Perform detailed root-cause analysis.
- Mentor junior engineers to drive overall team effectiveness.
Benefits
- Unlimited Vacation Time
- paid holidays
- sick time
- Health and Wellness coverage options for Rocketeers and dependents
- Life and disability coverage
- Fidelity 401(k) and Roth Retirement Savings with matching contributions
- Monthly student debt benefit program
- Tuition Reimbursement and Certificate Reimbursement Program opportunities
- Leadership and skills training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
