Senior Technical Support Engineer - Cambridge, MA or Dallas, TX

Akamai•Cambridge, MA

7d•$105,400 - $189,600•Hybrid

About The Position

We are looking for a customer-oriented, highly technical, senior technical support engineer to join our dedicated team. This is an opportunity for the right candidate to work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threat. At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone. Our focus is simple: Cloud and Edge: Running apps closer to users for instant performance. Security: Neutralizing threats before they ever reach your data. Content Delivery: Scaling the world's biggest moments without a glitch. AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform. At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works. Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work. This position requires candidates to be located within the Cambridge, MA or Dallas, TX area. We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Requirements

8 years of relevant experience and a Bachelor's degree in Computer Science or related field or its equivalent.
Knowledge in two of the three technologies: Operating System (Linux, Windows), Networking, Virtualization
High availability and a responsiveness mindset
Experience in troubleshooting and deploying software or networking equipment
Ability to communicate professionally with customers and collaborate with internal stakeholders.
Be a U.S. citizen and eligible to obtain a security clearance in the future.

Responsibilities

Learning and gaining in depth experience in network security
Resolving customer support cases for our worldwide enterprise customers
Ensuring customer success while maintaining high customer satisfaction throughout all interactions
Working remotely to support our customers with the ability to travel on-site when needed