Senior Technical Support Engineer (Fluid Dynamics)

Synopsys•USA Off-Site, PA

31d•$76,000 - $114,000•Remote

About The Position

Synopsys is a leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. This role involves working with simulation tools, understanding customer needs, and translating engineering theory into real-world applications. The ideal candidate will have experience with CFD tools like Fluent or CFX, a deep understanding of fluid dynamics, and an interest in the intersection of technical depth and emerging AI tools. The role emphasizes teaching and problem-solving, with opportunities to create technical content and collaborate with a global team.

Requirements

Bachelor's, Master's, or PhD in Mechanical Engineering, Chemical Engineering, Aerospace Engineering, or a related engineering discipline
Hands-on experience using Synopsys or Ansys Fluids software, or demonstrated proficiency with other commercial CAE tools in a professional setting
Strong technical foundation in fluid dynamics, heat transfer, thermodynamics, and numerical methods
Proven ability to build numerical models and apply simulation techniques to solve real engineering problems, not just academic exercises
Clear written and spoken English with the ability to explain complex technical concepts to customers with varying levels of simulation experience
U.S. citizenship to meet ITAR and export-controlled program requirements

Nice To Haves

You can take a customer's vague description of a convergence issue and ask the right questions to figure out whether it is a mesh problem, a physics setup issue, or something else entirely
You enjoy the teaching moments as much as the solving moments, whether that is walking someone through turbulence model selection or writing a guide that helps hundreds of users avoid the same mistake
You are organized enough to juggle support cases across multiple customers and industries without dropping threads or losing track of follow-ups
You are genuinely curious about AI and machine learning, not because it is trendy but because you see how it could change the way engineers interact with simulation tools
You take ownership when something is not working, whether that means digging into a tricky case yourself, looping in a product expert, or escalating a defect until it gets resolved
You thrive in environments where collaboration matters, where sharing what you learned on one case helps a teammate solve the next one faster

Responsibilities

Help customers solve complex CFD and thermal simulation problems using Synopsys and Ansys Fluids products including Fluent, CFX, and Workbench
Use AI-powered support platforms alongside your engineering expertise to diagnose issues, recommend solutions, and accelerate time to resolution
Build long-term relationships with customers across aerospace, automotive, energy, and other industries by understanding their workflows and helping them succeed with simulation
Create and maintain technical content like knowledge base articles, troubleshooting guides, and best practice documents that help customers and internal teams get answers faster
Lead or contribute to team projects focused on process improvements, content development, and operational excellence initiatives
Submit product enhancement requests and document software defects through internal quality processes, then validate fixes during product release testing
Evaluate AI-generated support responses for accuracy and relevance, providing feedback that improves the system and helps shape how AI tools support engineering workflows