Senior Technical Support Engineer – Embedded Linux & RTOS

Avenga•Madison, MS

11h

About The Position

We are looking for a Senior Technical Support Engineer – Embedded Linux & RTOS to join a global technology project focused on embedded operating systems, real-time software solutions, and advanced development tools. You will work with cutting-edge technologies that enable customers to develop next-generation IoT devices, embedded applications, and connected systems across various industries. The project involves supporting complex hardware and software environments, including real-time operating systems, embedded Linux platforms, development tools, and cloud-based solutions. In this role, you will investigate and resolve sophisticated technical challenges involving operating systems, hardware architectures, software applications, and their interactions. You will collaborate with global engineering teams, product managers, and customers to provide expert technical guidance, troubleshoot complex environments, and ensure successful implementation and operation of embedded solutions. This is an opportunity to work with advanced embedded technologies, take ownership of challenging technical issues, and contribute to the continuous improvement of products, development practices, and customer support processes.

Requirements

Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
8–12 years of professional experience working with real-time operating systems (RTOS), embedded Linux, and related development technologies.
Strong knowledge of embedded Linux environments and Linux distributions, including Debian and CentOS.
Hands-on experience with development tools, compilers, and IDEs, including Eclipse, Eclipse-based IDEs, and Visual Studio Code.
Strong understanding of systems programming languages, including C/C++, Python, and Rust.
Experience working with compilers and development toolchains such as GCC and Clang.
Experience troubleshooting and debugging complex software and hardware issues in real-time embedded environments.
Understanding of cloud-based applications, SaaS architectures, and related cloud technologies.
Experience with DevOps practices, CI/CD pipelines, Docker, Kubernetes, and version control systems such as Git, GitHub, or GitLab.
Experience working with Linux and Windows host environments.
Familiarity with major processor architectures, including PowerPC, Intel, ARM, and RISC-V, as well as multi-core systems.
Strong understanding of networking fundamentals, including TCP/IP, multicast, and routing.
Fluent English

Nice To Haves

3–5 years of experience in customer-facing technical support or engineering roles.
Experience with build systems and tools such as Makefiles and similar technologies.
Knowledge of device drivers, Board Support Packages (BSP), hardware design, and hardware-software integration.
Experience with virtualization and cloud infrastructure technologies.
Familiarity with NFV, OpenStack, DPDK, DPI, and Software-Defined Networking (SDN).
Knowledge of security-enhanced Linux, network security, and VoIP technologies.
Experience supporting complex embedded systems across different hardware architectures.
Experience mentoring engineers, delivering technical training, or leading technical support initiatives.

Responsibilities

Provide advanced technical support to customers developing embedded systems, IoT devices, and real-time software solutions.
Investigate, troubleshoot, and resolve complex technical issues involving embedded Linux, RTOS, hardware platforms, development tools, and software applications.
Analyze interactions between hardware designs, operating systems, and application software to identify root causes and deliver effective solutions.
Set up, configure, and maintain laboratory environments to reproduce customer systems, hardware configurations, and technical issues.
Work with development tools, IDEs, compilers, and debugging utilities to investigate customer environments and resolve technical challenges.
Perform root cause analysis of issues related to embedded operating systems, device drivers, networking, system performance, and hardware-software integration.
Collaborate with engineering, product management, and development teams to investigate defects, identify solutions, and improve product reliability.
Communicate directly with customers to understand technical challenges, provide troubleshooting guidance, and ensure effective issue resolution.
Support customers throughout the product lifecycle, from initial implementation and integration to ongoing maintenance and optimization.
Investigate and resolve complex multi-layered technical issues involving hardware, software, networking, and development environments.
Manage technical escalations and coordinate with internal stakeholders to ensure timely resolution of critical issues.
Document technical investigations, troubleshooting procedures, root causes, and resolutions to support knowledge sharing and continuous improvement.
Develop technical documentation, troubleshooting guides, and support materials for customers and internal engineering teams.
Provide technical guidance, mentoring, and training to less experienced Customer Support Engineers.
Participate in technical discussions with engineering, product management, sales, and other cross-functional teams.
Take ownership of complex technical investigations and independently drive issues toward resolution.
Contribute to continuous improvement initiatives focused on technical support processes, engineering practices, and customer experience.