Tier Three Technical Support
About The Position
SAIC is seeking a Senior (Tier 3) Technical Support Analyst with in-depth Information Technology (IT) and communication systems experience to support the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The C5ISR-QRC aims to research and develop technologies for systematic processes to discover, select, organize, distill, share, develop, and use information to better understand the enemy and their environment during full-spectrum operations. It provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information. This is a full-time, on-site position at Aberdeen Proving Ground (APG), MD, typically Monday-Friday, but may require shift changes to cover off-hours and weekends. The position may also transition to 12-hour days with a shortened work week.
Requirements
- In-depth Information Technology (IT) and communication systems experience.
- Experience supporting the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC).
- Experience with persistent, non-persistent, and survey signals SIGINT systems.
- Experience with novel network transport layers.
- Experience with persistent (Picketline) and non-persistent (Trojan Soldier Portable Remote Intelligence Group - TSPRING) variants.
- Experience with survey (Survey Collection and Analysis Mobile Platform - SCAMP) systems.
- Advanced troubleshooting skills.
- Remote access capabilities.
- Specialized diagnostic tools.
- System anomaly resolution.
- Administrator/Service Account Management.
- Software/Firmware Updates and Patching.
- Troubleshooting existing dataflows with external teams.
- Assisting in new dataflows for emerging data/capability requirements.
- System configuration management.
- Rectifying or substantiating system deviations.
Responsibilities
- Provide detailed technical support to C5ISR TSIG Programs including Picketline, TSPRING, and SCAMP.
- Provide system and network support, including advanced troubleshooting requiring remote access or specialized diagnostic tools and system anomaly resolution.
- Perform advanced troubleshooting of hardware and software problems.
- Manage administrator/service accounts.
- Perform software/firmware updates and patching.
- Troubleshoot existing dataflows with external teams.
- Assist in new dataflows for emerging data/capability requirements.
- Perform system configuration management.
- Rectify or substantiate system deviations.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
