Senior Technical Success Manager

Snyk•Boston, MA

2d•Hybrid

About The Position

As a Senior Technical Success Manager, you will be the strategic heartbeat for our top tier enterprise customers. You won't just support software adoption, you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You'll be the trusted advisor who turns security from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development. You'll join Snyk's Technical Success organization, the team responsible for guiding our largest enterprise customers from onboarding through long-term expansion. Technical Success Managers partner closely with Sales, Product, and Support to ensure customers realize measurable value from Snyk's developer security platform, and this team owns the relationship with some of Snyk's most strategic, highest-visibility accounts.

Requirements

5+ years of experience in a customer-facing technical role, successfully engaging executives and technologists to solve business problems with advanced technologies.
Experience working closely with highly technical customers in the Enterprise (Fortune 100) space in North America.
Strong working knowledge of developer or application security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
Experience leading technical or engineering programs, with a proven record of thought leadership and business case development.
Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end users to executives.
Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.
Enjoys translating complex technical wins into clear business value: you love a good success story.

Nice To Haves

a developer background, coding experience, or deep familiarity with modern DevOps environments.
prior experience in a direct or matrixed role leading technical transformation project teams.
a track record of problem-solving and innovation in developing technology programs.
a Bachelor's degree in computer science, technology, engineering, math, business, or equivalent experience.

Responsibilities

Orchestrate near term, mid term, and long term strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
Build and foster trusted relationships with leaders across customer engineering and security organizations to drive adoption and retention.
Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk's suite of products.
Advocate internally for customer needs, partnering proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
Prepare and facilitate strategic business reviews (QBRs), using data-driven storytelling to demonstrate ROI and identify expansion opportunities.
Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.