Senior Technical Specialist

Insurance Corporation of British Columbia•North Vancouver, BC

6d•Hybrid

About The Position

The Information Services Division is currently looking for a Senior Technical Specialist for the ECM (Enterprise Content Management) Platform team. In this position, you will manage and operate a set of ECM platforms, provide expert technical advice and support for other team members, lead and assist with delivery of multiple projects. We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to [email protected] – we are committed to ensuring an accessible experience for all candidates. At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community. We look forward to hearing from you!

Requirements

Lead technical infrastructure project planning, delivery, and ongoing operational initiatives
Provide leadership in technical design and capacity planning for enterprise software platforms
Develop technical requirements, business cases, budgets, and evaluation criteria for IT projects and procurement activities
Lead the evaluation and selection of vendor solutions and proposals
Produce accurate estimates for hardware sizing, resource effort, timelines, and overall project costs
Demonstrate hands-on experience with enterprise platforms, like Kofax and EngageOne
Experience working across multiple different enterprise-level platforms and environments
Strong knowledge of cloud computing and infrastructure-as-code (IaC) practices
Strong understanding of server, storage, and network infrastructure
Ability to manage multiple competing priorities and deliver under tight timelines while effectively engaging a broad range of stakeholders
Apply strong analytical skills to identify, troubleshoot, and resolve complex issues across production, development, and test environments
Proven written and verbal communication skills

Responsibilities

Lead, coordinate, and deliver technical projects and initiatives of varying complexity for the ECM team
Provide advanced technical consultation as a subject matter expert for both implemented and emerging technologies; offer guidance and support to IS staff and project teams
Perform system administration, troubleshooting, maintenance, capacity planning, and performance tuning of ECM platform environments (e.g., Kofax, EngageOne)
Define and maintain platform sustainment roadmaps aligned with business and technology strategies
Initiate and plan Proof of Concepts (PoCs) and Proof of Technologies (PoTs) to evaluate future service capabilities
Coordinate the installation, configuration, testing, and implementation of changes and enhancements across all ECM platforms
Drive strategic technology planning and continual service improvement to enhance customer experience
Provide estimates for work effort, timelines, costs, and hardware sizing requirements
Manage software licensing and ensure compliance with vendor agreements
Review and maintain platform security access and compliance standards
Act as a liaison between the team and vendors, as well as internal corporate departments such as Procurement, Contracts, Legal, Finance, and ISD Development