Senior Technical Specialist - Life Science

Spirax-Sarco Ltd.

3d • $104,076 - $156,115 • Remote

About The Position

At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.
Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Requirements

• Strong knowledge of key customers and processes and applications within the Life Sciences sector including an expert understanding of the industry and market dynamics.
• Significant commercial management and Sales experience including Key Account or Large Customer management experience of large complex, global or multi-regional accounts.
• Contract reviews/negotiation experience and awareness of contractual principles and risks.
• Proven ability to lead, grow and develop high performance teams, Ideally in a regional role.
• Ability to generate followership across regional, multifunctional departments; ideally within a similar corporate organisation.
• Cultural and regional awareness with the ability to work across countries and cultures, ideally working with a similar multinational manufacturer.

Responsibilities

• Serve as the primary technical contact and facilitate the deliverables for both local and global large projects. Duties include creation and maintenance of documentation relating to the project, along with coordinating project expectations with the customer and WMFTS resources to help ensure all commitments are delivered on time.
• Be the recognised company expert in emerging technical trends, regulatory compliance, complimentary products, and competitive product capabilities to help inform our sales team on how to better position WMFTS products with their customers.
• Drive innovation by identifying gaps in our technical service portfolio and implementing best practices to improve the customer impact of WMFTS resources.Work with WMFTS factories to support customer requests for customization, testing requirements, and validating outcomes.Lead local support for new product innovation initiatives.
• Collaborate with the local sales, operations teams, and key customers to improve their overall technical knowledge through regular training sessions and field support.This includes onsite customer training, certified customer training, and supporting internal employee training opportunities.
• Collaborate with Application Engineering leadership to develop and implement annual strategic plans for delivering our engineering solutions to the market using available operations resources and factory support.Help manage customer expectations by clearly defining our capability and capacity to support customers to all internal stakeholders.
• Build and maintain relationships with key industry contacts by understanding their needs and aligning our technical resources to provide solutions more effectively.
• Identify and mitigate risks associated with engineering and technical support, ensuring business continuity and long-term success.
• Attend and/or present at conferences and exhibitions to network and meet new contacts, expanding our reach and identifying potential business opportunities.
• Ensure the business provides a consistently safe working environment for all colleagues, drive health and safety improvements, and monitor EHS performance.
• Comply with all aspect of the Spirax Group policies and procedure.

Benefits

• Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
• Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
• Fertility Assistant Program: Fertility Benefits to support you on your journey to building a family. It may include IVF, genetic testing, and other fertility-related services.
• Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
• Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
• And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed