Senior Technical Site Support

West Pharmaceutical Services • Uwchlan Township, PA

87d • Onsite

About The Position

In this role, you will work closely with the regional and global Digital and Transformation team. The role will be responsible for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e., cGMP, Computer System Validation, 21 CFR part 11 compliance).

Requirements

• Bachelor's Degree in Computer Science, or equivalent experience required.
• 3+ years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment.
• Experiences in collaboration within international teams.
• Required Language: English
• Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience
• Completes a variety of atypical assignments
• Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments
• Works with a limited degree of supervision
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company’s safety policy at all times
• Able to comply with the company’s quality policy at all times
• Desktop support incl. MS Office Suite
• MS Windows Server administration
• Network technologies/protocols and administration
• Microsoft Active Directory
• Microsoft Office 365

Nice To Haves

• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
• Information Technology\ITIL Foundations v3 preferred

Responsibilities

• Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems.
• Assist with troubleshooting and problem determination/resolution.
• Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services.
• Participate in local, regional, and global Digital and Transformation projects and coordinate roll-out of same on local site level.
• Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads.
• Professional attitude in maintaining a clean, orderly and safe work area.
• Exemplary behavior in IT security related topics.
• Participate in “on-call” support rotation.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct.
• Compliance to all local site Environmental, Health and Safety regulations.
• Compliance to all local site company policies, procedures and corporate policies.
• Other duties as assigned.

Benefits

• Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.
• Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.
• With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration.
• Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior