Senior Technical Services Site Representative
About The Position
The Site Technical Services Representative Senior interacts with customer or SHW facility onsite in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR Senior trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly, and recommends procedural and process improvements. Is very familiar with and informs others of technical processes, business processes and current trends in the industry. May assist with onboarding and training new TSRs and Trainees. Helps develop, implement, and provide others with helpful customer training materials and technical documentation.
Requirements
- Must be able to travel at least 20% of the time.
- Must have access to confidential and proprietary information.
- Criminal history review is necessary.
Responsibilities
- Provide product and application support and information to customers onsite.
- Answer customers' technical or scientific questions regarding product or service, operation, or maintenance.
- Obtain information from customers to identify problems and provide technical assistance and solutions.
- Liaise between technical, sales, and operations departments.
- Troubleshoot and refer complaints of product or service issues to appropriate functions for investigation and resolution.
- Coordinate customers' service needs with other departments.
- Resolve complaints about product and application.
- Explain how to use product or service correctly.
- Recommend procedural and process improvements.
- Inform others of technical processes, business processes, and current industry trends.
- Assist with onboarding and training new TSRs and Trainees.
- Develop, implement, and provide customer training materials and technical documentation.
Benefits
- Bonus
- Commissions
- Long-term incentive compensation awards
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible Spending Accounts (FSAs)
- Disability coverage
- Retirement benefits
- Saving benefits
- Generous time away from work package
- Personal leave
- Paid parental leave
- Medical leave
- Vacation
- Holidays
- Paid holidays
- Floating holiday
- Paid vacation days
- Paid "flex" days
- Paid sick leave
- Paid Military leave
- Paid Bereavement Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
