Senior Technical Service Specialist

Quaker Houghton • Remote - Tennessee, TN

2d • Onsite

About The Position

This position is responsible for performing first level on-site technical and administrative duties at one or more customer locations. Develops and follows standard operating procedures with guidance from supervisors or plant personnel. Typically works independently with periods of little or no supervision. Extensive travel to customer sites/laboratories (75 – 100%).

Requirements

• Bachelor’s Degree preferred in Chemistry, Engineering, or any relevant business related area OR minimum of 3 years related industry experience required.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Ability to work independently and/or with minimal supervision.
• Communications skills – Written, verbal and active listening.
• Proficient in English – Written and spoken.
• Must have basic working knowledge of Microsoft Office.

Responsibilities

• Collection, analysis, testing and recording of samples, as directed.
• Assist in the maintenance of coolant filters, washers, paint systems, air handling systems, etc. as required to keep fluids within proper limits.
• Addition of chemicals; including coolants, greases, oils, lubricants, cleaners and biocides as directed by supervisor, customers or SOP.
• Enter data for daily results into site software program.
• Properly maintaining tools and equipment such as pumps, sump suckers, coolant dispensers, etc., in a safe and efficient manner.
• Assist in routine maintenance on all above equipment and fluid systems including product additions, filter changes, sump cleaning, etc., as directed.
• Assist in disposal of contaminated articles (i.e. pails, gloves, samples, etc.) in accordance with prescribed measures, including waste management and recycling initiatives
• Maintaining and calibrating all laboratory equipment; such as scales, pH meters, glassware, incubators, etc. in accordance with site control plan.
• Has responsibility for general cleaning of oil storage rooms, laboratory, equipment and areas of the production floor.
• Responsible for monitoring, recording and maintaining inventory levels in accordance with customer needs, including placing orders and calculating consignment/consumption.
• Supports site staff general organization initiatives (inventory, storage rooms, labeling, etc.)
• Effectively communicates with customers at the plant level to report results and identify any immediate technical or production needs.
• Understands customer processes and most effective application of QH products to optimize performance.
• Implements process improvements related to QH products in agreement with supervisor and/or customers.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.
• Ownership of individual development plan (IDP) as agreed upon with direct line manager

Benefits

• Competitive pay programs with excellent career growth trajectory
• Paid time off for volunteerism
• Dress for your day; how you dress is determined by what your day may bring
• Opportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings Plan
• Work for a global leader in the industrial process fluids industry

What This Job Offers

• Job Type: Full-time
• Career Level: Senior