Senior Technical Service Representative (color concentrates, polymer processing/technical service field expert)

COLORTECH INC • Morristown, TN

5d

About The Position

The Senior Technical Services Representative provides customer field support as a product and industry expert, leading technical interactions with assigned accounts. This role helps drive sales results by proactively identifying client needs and recommending appropriate solutions. The Representative enhances market leadership by representing Colortech at industry events.

Requirements

• Excellent written and verbal communication skills.
• Excellent problem solving and organizational skills.
• Excellent facility with computer information systems and windows-based PC software applications.
• A bachelor’s degree in science, engineering, polymer science, or a related technical field is required; an advanced degree or equivalent experience is a plus.
• Minimum of 8 years of experience in polymer processing or technical services, including at least 3 years leading major accounts or strategic technical initiatives in a polymer-related industry.
• Knowledge of color concentrates, plastics compounding, and processing technologies required; experience with CRM systems or relevant customer process equipment (blown/cast film, blow molding, injection molding, profile extrusion, etc.) is highly desirable.

Nice To Haves

• experience with CRM systems or relevant customer process equipment (blown/cast film, blow molding, injection molding, profile extrusion, etc.) is highly desirable.
• an advanced degree or equivalent experience is a plus.

Responsibilities

• Provides technical support to customers and sales team by responding to inquiries on product information and capabilities
• Responsible for solving technical problems by devising solutions to implement at customer locations based on previous customer feedback or requests
• Responds to customer complaints, isolates problems and reports results to commercial leadership
• Maintains Colortech’s industry presence by representing Colortech at industry conferences & trade shows. Conducts/develops customer presentations, web seminars, publications, articles, etc.
• Produces call reports, monthly summaries of active projects, updates as required and distributes

Benefits

• Medical, Dental, Vision, LTD, STD insurance premiums 100% paid by company and starts from day one for employee and dependents!!!
• 401k and company match program
• Tuition reimbursement
• Student loan payback assistance
• Many additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees