Senior Technical Service Representative
About The Position
In this role, you will help develop and support the services team and work together to create an amazing customer experience. Join us and grow your career with our retail team as a senior technical service representative. Best Buy is Canada's destination for the coolest tech, offering one of the best work environments in the country. Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech. Best Buy Canada is one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology and entertainment products, plus an expanded assortment of lifestyle products offered online at the right prices. Recognized as a 2023 winner of Canada’s Top 100 Employers, we received top marks in everyone from our work atmosphere and employee engagement to our phenomenal training and skills development programs.
Requirements
- 1 year of similar experience
- Must be at least 18 years old
- Ability to lift up to 50 lbs
- Valid driver’s licence with a clean drivers abstract
- Successful completion of criminal background check
Nice To Haves
- Enthusiasm to support and assist our customers
- Flexibility to adapt to dynamic situations in a fast-paced environment
Responsibilities
- Support the Team Lead in recruiting, scheduling, mentoring, and developing the Services team
- Create an amazing customer experience at the service desk
- Provide delivery and installation services for our customers in their homes
- Ensure vehicles and equipment are well maintained
- Cultivate an inclusive team and learning culture
Benefits
- Employee discounts on awesome tech
- Competitive compensation and benefits
- Flexible schedules as per business needs
- Supportive leaders who care about you and your wellbeing
- An inclusive, fun, and supportive team who you will quickly call friends
- Training programs to build new and transferable skills and achieve certifications
- Amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture
- A sneak peek at the newest gadgets before they hit the market!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
