Senior Technical Representative-Mining

Caterpillar Inc.•Tucson, AZ

3d•$128,470 - $192,710•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Mining Technical Representative at Caterpillar, you will deliver hands-on technical expertise to dealers and customers throughout Central America, the Caribbean, and Northern Latin America. Acting as Caterpillar’s frontline technical liaison, you will help reduce the commercial impact of product-related issues directly influencing both Caterpillar’s and dealer network’s financial performance. In this role, you’ll be the primary point of contact for diagnosing and resolving product, application, and maintenance challenges. You will guide dealers through complex technical situations, drive effective solutions, and support them in maximizing machine performance for mining operations. When issues arise, you’ll be the trusted expert who leads resolution efforts and strengthens long-term dealer relationships.

Requirements

Demonstrated technical experience with heavy equipment.
Proven ability to apply product expertise to support operational performance and troubleshoot complex equipment issues.
Relationship builder who excels at establishing trust and credibility with both dealers and customers.
High level of self-direction and accountability.
Proficient in using communication tools and techniques to clearly convey and interpret ideas, information, and needs.
Applies appropriate communication behaviors to ensure mutual understanding and productive interactions across technical and non-technical audiences.
Experienced in applying structured approaches and tools to identify, analyze, and resolve operational, organizational, or process-related challenges.
Adapts problem-solving strategies to suit diverse situations and drive effective outcomes.
Ability to anticipate dealer and customer needs, resolve complex product and maintenance issues, and recover from service failures in ways that strengthen trust and support machine uptime across assigned territories.
Demonstrates skill in guiding dealers through Product Problem Management, supporting NMI and improvement programs, and ensuring service delivery that aligns with Caterpillar’s standards.
Ability to build long‑term, productive relationships with dealers by clearly communicating expectations, reviewing technical progress, and aligning on solutions that reduce commercial impact and improve machine performance.
Demonstrates effectiveness in serving as the primary technical liaison, empowering dealer teams, and supporting strategic decisions that enhance customer satisfaction and regional growth.

Nice To Haves

This is an independent role, operating outside of a traditional CAT office environment

Responsibilities

Manage and support assigned dealer territories, acting as the central technical liaison to ensure alignment with Caterpillar’s service standards and customer expectations.
Guide dealers through the Product Problem Management process to maximize machine uptime and customer satisfaction.
Lead NMI programs to ensure smooth deployment and introduction of new mining equipment in your region/dealers.
Support dealers in executing Product Improvement Programs efficiently and within designated timelines.
Provide technical insights and assist dealers in communicating Caterpillar’s service advantages to customers.
Navigate complex challenges, evaluate alternatives, and make timely decisions that impact dealer performance and customer outcomes.
Understand dealer and customer needs, and apply insights to support product sales, process improvements, and segment growth initiatives.
Administer service and commercial goodwill policy, warranty settlements, and will work with service specialists to ensure dealers have the technical capability to identify and repair product deficiencies.