Senior Technical Project Manager

Intrado Life & Safety, Inc.•Longmont, CO

14h

About The Position

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Requirements

5+ years increasingly responsible project management experience required with an emphasis on technical capabilities
Experience managing NextGen 911 Implementations is required, either with an ESInet provider, or with a carrier or PSAP CPE provider interoperating with other ESInets
Intermediate knowledge of Office Suite and SharePoint
Ability to learn new technology and strong technical aptitude
Strong organization and ability to manage multiple competing priorities
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Solid understanding of public safety 911 systems and technologies
Ability to thrive in a fast-paced, dynamic environment
Strong problem-solving and decision-making skills
Bachelor’s Degree from an accredited college or university with major coursework in business, computer science or a related field
Equivalent work experience in a similar position may be substituted for educational requirements

Nice To Haves

Project Management Professional (PMP) certification preferred

Responsibilities

Directly managing or overseeing a wide range of NextGen 911 Public Safety deployment project types, including PSAP (911 Call Center) deployment projects; carrier interoperability evaluation and testing; equipment vendor interoperability evaluation and testing, and new feature evaluation and testing in partnership with partners, product, and development teams.
Partner and/or customer coordination and management, internal resource and provisioning management, creating project plans, evaluating, and documenting current and new processes, and assisting the proposals and sales team with content related to winning new customers or partners.
Ensuring overall progress of assigned projects from assignment to implementation.
Reviewing and providing consultative advice to management on all project aspects to secure buy-in.
Monitoring daily tasks and project assignments in progress, ensuring project schedule is being met.
Meeting the highest standards of operational excellence, delivering on time, with high quality, and with high degrees of customer satisfaction.
Ensuring project is ready for implementation and running as expected.
Completing project documentation and ensuring hand-off to production runs smoothly.
Identifying project risks and developing contingency plans for these risks.
Acting as a subject matter expert and senior contact for deployment services to external partners, customers, carriers, as well as internal resources and leadership.
Planning and monitoring projects to ensure stakeholder satisfaction.
Leading and motivating cross-functional teams throughout the project lifecycle.
Ensuring the project plan obligations are met regarding specifications, quality, and timeframes.
Building strategic relationships with key stakeholders to ensure project is positioned strategically within organization.
Performing project/program management responsibilities across a number of strategic projects, aligning to business line initiatives.
Continually building internal relationships with departments or business segments to facilitate cooperation and project completion.
Assisting with maintaining established standards and approaches for each project (e.g., status reporting, issue management, change control, etc.) and communicating to team members and stakeholders.
Providing management with status reports detailing status and timelines throughout assigned project.
Continuously monitoring tasks and project assignments in progress, ensuring project schedule is being met, and schedule changes are addressed and communicated by established deadlines.
Communicating any schedule changes to affected parties.
Ensuring project is ready for implementation and thoroughly documented and completed.
Collaborating with customers, partners, and vendors to accomplish project tasks.
Providing quality customer service that exceeds customer expectations and improves level of service being provided.
Continuously evaluating team process to identify and implement process improvements.
Leading all activities involved in testing and implementation of projects or project tasks.
Reviewing test results with senior management and end users, securing confirmation that test findings meet expected results.
Proactively identifying and addressing issues when project is implemented to ensure all problems are identified and resolved.
Participating in establishing implementation plan and timeframe for testing adjusting schedule as necessary.
Responding with a sense of urgency to problems escalated to employee's level.
Placing the highest priority on providing quality customer service by overseeing all activities of staff, ensuring the unique needs of customers are met.
Ensuring quality resolution and thorough and accurate documentation of customer issues.
Providing analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems.
Effectively managing changes to project scope, schedule, and costs.
Evaluating the impact of changes and communicating adjustments to the team.

Benefits

medical
dental
vision
life and disability coverage
paid time off
a 401(k) retirement plan
paid parental leave
access to a robust library of personal and professional training resources
employee discounts
critical illness
hospital indemnity
access to legal support
pet insurance
identity theft protection
an EAP (Employee Assistance Program) that includes free mental health resources/support