Senior Technical Project Manager

UnitedHealth Group•Fort Worth, TX

1d•$91,700 - $163,700

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This role influences strategy, mentors peers, drives operational improvement, and helps shape the future of customer delivery and service execution. The Senior Technical Project Manager serves as a strategic delivery leader responsible for driving successful customer outcomes across complex Enterprise Imaging implementations, Managed Services engagements, and install base initiatives. This highly visible, customer-facing role acts as the primary liaison among customers, executive stakeholders, and internal cross-functional teams to ensure successful delivery, adoption, operational transition, and long-term customer success. Beyond managing individual projects, this role influences operational excellence across the broader Managed Services portfolio. The Senior Technical Project Manager mentors and guides other customer-facing Project Managers, establishes best practices, identifies opportunities for process improvement and innovation, and serves as a trusted advisor to leadership regarding customer needs, delivery risks, and strategic opportunities. The ideal candidate combines advanced project and program management expertise with exceptional relationship-building skills, technical acumen, business insight, and a passion for continuous improvement. This individual thrives in ambiguity, operates independently, and proactively identifies opportunities to use automation, AI-enabled approaches, and scalable processes to improve customer and employee experiences.

Requirements

Bachelor's degree or equivalent combination of education and relevant experience
7+ years of progressive project, program, implementation, or customer-facing delivery management experience
Experience leading large, complex healthcare technology, enterprise software, SaaS, or IT implementations
Demonstrated success managing executive-level customer relationships and challenging customer situations
Experience leading cross-functional technical and business teams in a complex, matrixed organization
Experience mentoring, coaching, or informally leading project managers or delivery professionals
Experience managing multiple concurrent projects, programs, customers, or portfolio priorities
Experience driving operational improvement, process transformation, standardization, or automation

Nice To Haves

PMP certification; ability to qualify for and obtain PMP certification within 12 months of service may be required
Experience using AI, automation, analytics, or workflow optimization to improve customer or employee outcomes
Enterprise Imaging, PACS, vendor neutral archive, radiology, cardiology, or related healthcare IT experience
Knowledge of databases, system integration, enterprise-class information systems, and technical implementation concepts
Managed Services or ongoing customer lifecycle management experience
Experience supporting strategic account growth, adoption, retention, or service expansion

Responsibilities

Serve as the primary customer-facing leader for complex Enterprise Imaging implementations and Managed Services engagements
Build and maintain trusted advisor relationships with customer executives, operational leaders, and key stakeholders
Lead multiple concurrent projects and programs, ensuring successful delivery, adoption, and transition to operational support
Provide end-to-end ownership of customer install base initiatives, lifecycle planning, upgrades, and strategic customer programs
Manage project scope, schedules, budgets, risks, dependencies, and change activities to achieve successful customer outcomes
Coordinate cross-functional teams across Product, Engineering, Operations, Technical Services, Customer Success, Sales, and Support
Lead customer governance meetings, executive business reviews, and critical issue resolution efforts
Identify and proactively mitigate delivery, operational, customer, and organizational risks
Develop executive-level communications, presentations, dashboards, status reports, and strategic recommendations
Serve as a mentor, coach, and subject matter expert for customer-facing Project Managers and delivery teams
Establish and promote project management best practices, standards, tools, and delivery methodologies
Drive continuous improvement initiatives that simplify processes and improve customer and employee experiences
Identify opportunities to leverage automation, AI, analytics, and workflow optimization to improve operational effectiveness
Influence organizational priorities and strategic decisions through data-driven insights and customer advocacy
Act as a trusted partner to leadership by providing visibility, recommendations, and thought leadership regarding customer delivery, operational excellence, and future growth opportunities