Senior Technical Program Manager, Microsoft M365 Productivity & Collaboration

Bill & Melinda Gates Foundation•Seattle, WA

1d•$190,100 - $324,100

About The Position

The Foundation is the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally. The Team We are looking for a Senior Technical Program Manager (Sr. TPM) to join the Global Technology Operations (GTO) Team. Our team's mission is to deliver the core technology capabilities for the foundation through innovation paired with operational excellence. We aspire to be dynamic, collaborative, technology leaders enabling mission impact with the highest standards of integrity. The Senior Technical Program Manager is focused on the strategy, design, and implementation of productivity and collaboration services that enable us to support the foundation in achieving its goals.

Requirements

Bachelor’s degree with 5+ years of relevant experience or equivalent practical experience
Confirmed experience leading cross-platform or enterprise level programs in digital workplace, productivity, or collaboration environments
Demonstrated ability to drive adoption, engagement, and behavior change at scale
Consistent track record of influencing without authority across diverse collaborators
Experience working in federated or matrixed organizations with distributed ownership
Expertise in program and portfolio management across multiple concurrent initiatives
Strong understanding of Microsoft 365, collaboration tools, and employee experience platforms (e.g., Viva)
Experience designing and delivering learning, communications, or change management strategies
Excellent executive communication and storytelling skills
Demonstrated ability to navigate ambiguity, define structure, and drive alignment
Experience applying human-centered design principles to employee experience
Strong analytical and problem-solving skills with a focus on experience outcomes
Experience with agile delivery models and continuous improvement practices
Must have unrestricted work authorization in the country where this position is located. The Foundation does not provide immigration-related sponsorship for this role. This includes direct company sponsorship and any work authorization requiring a written submission or other immigration support from the company (e.g.: H-1B, O-1, L-1, E, OPT, STEM-OPT, CPT, TN, J-1, etc.).

Responsibilities

Define and evolve a multi-year strategy for employee productivity and collaboration experiences
Align platform investments, roadmaps, and initiatives to enterprise priorities and workforce needs
Establish an experience-led vision that spans tools, communications, and learning journeys
Lead a portfolio of sophisticated, interdependent programs spanning collaboration tools, employee engagement platforms, and experience services
Orchestrate delivery across multiple product and service teams, ensuring alignment and integration
Drive prioritization, sequencing, and tradeoffs across a federated ecosystem of stakeholders
Ensure services are delivered as a cohesive, end-to-end experience across platforms such as Microsoft 365, Viva, and related tools
Reduce fragmentation by aligning communications, learning, and product changes into a unified experience layer
Partner with service owners to create consistent and scalable experience patterns
Define and scale a federated change management model that enables consistent, high-quality adoption across decentralized teams
Lead enterprise-wide adoption, learning, and communications strategies to drive behavior change and digital proficiency
Minimize employee disruption while maintaining velocity of innovation and delivery
Develop executive level narratives, roadmaps, and briefings
Frame complex tradeoffs and recommendations to support decision making at senior levels
Ensure leadership communication is aligned, clear, and outcome driven
Influence and align stakeholders across engineering, HR, communications, and business teams
Build shared frameworks, governance models, and ways of working to support consistent execution at scale
Drive clarity in environments with distributed ownership and opposing priorities
Define and supervise experience-oriented success metrics, including adoption, engagement, and employee productivity
Use qualitative and quantitative insights to continuously improve services and programs
Introduce innovative approaches based on industry trends and emerging workplace technologies
Identify and resolve systemic issues impacting experience quality, adoption, or service effectiveness
Drive root cause analysis and cross-team resolution across complex, integrated services