Senior Technical Program Manager

Firmus Technologies • San Francisco, CA

35d • Onsite

About The Position

Firmus Technologies is seeking a versatile Senior Technical Program Manager (TPM) to lead the end-to-end delivery of complex, large-scale technical programs at Firmus. Depending on the assignment, you may be externally facing – managing delivery with our key customers, including major hyper-scalers and frontier model builders – or internally facing, driving the strategic infrastructure and platform programs that power Firmus AI Cloud. In both cases, you will act as the bridge between engineering, operations, and business teams to ensure initiatives land with minimal disruption and maximum value. As the owner of program delivery, you will translate ambiguity into structured, phased plans, manage complex technical dependencies across stakeholders, and keep everyone aligned from working teams through to executive leadership. You will drive implementation, ensure milestones and adoption targets are met, establish feedback loops, and make the technical trade-off decisions that balance delivery velocity with customer and business impact—whether the “customer” sits outside the company or within it.

Requirements

• At least 5 years in Technical Program or Project Management.
• 4+ years leading large-scale transformation programs, whether that’s with direct external customer exposure or delivering internal enterprise programs.
• Technical fluency across the AI/ML stack: a robust understanding of AI hardware, large-scale networks, and cloud architectures, grounded in practical experience building, scaling, and operating high-density infrastructure and systems.
• Strong communication skills: ability to draft clear, empathetic, and technically accurate customer-facing advisories.
• Proficiency with tools like Jira to build artifacts and plans that organize, communicate, and drive customer and program success.
• Strong stakeholder management across Sales, Customer Success, Operations, and internal engineering leaders.
• Comfortable in high-ambiguity environments where program structures often need to be created rather than simply followed.

Nice To Haves

• Proven track record delivering programs such as enterprise feature rollouts with customer-specific configurations, cloud migrations for enterprise customers, large-scale GPU infrastructure or data-centre buildouts, and internal platform migrations or cross-team infrastructure rollouts.

Responsibilities

• Own the delivery of programs end to end – turning ambiguous goals into structured, phased plans with clear scope, timelines, and milestones.
• Run the operating rhythm of daily or weekly syncs, executive status meetings, and stakeholder communications that keep everyone aligned on readiness, roadmaps, and impact.
• Make the technical trade-off decisions that balance internal velocity against customer and business impact.
• Act as the trusted point of contact for major hyper-scalers and frontier model builders, owning customer communications and advisories, and driving adoption milestones and feedback loops (externally facing).
• Lead the cross-team platform and infrastructure programs that power Firmus AI Cloud and aligning internal sponsors and engineering leaders on roadmaps and delivery (internally facing).
• Bring command of our systems—AI Factory architecture, GPU performance and benchmarking, and infrastructure constraints—to answer questions directly and validate impact assessments.
• Orchestrate delivery across engineering, operations, and customer-facing functions.
• Run a regular leadership cadence to manage escalations and hold communication timelines.

Benefits

• Gain skills, experience, and exposure across the AI industry.
• Part of shaping the AI industry for decades to come.
• Decisions happen fast, leaders are accessible, and there's minimum bureaucracy.
• Ownership comes early.
• Direct line to outcomes, helping shape business growth.
• Work alongside founders and experts in AI infrastructure, energy systems and next-generation compute.
• Opportunity to work on projects with impact beyond the business, strengthening communities and regions.
• Path for driven and curious individuals, with support to grow into new domains and take on challenges.
• Commitment to building a diverse and inclusive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed