Senior Technical Program Manager

Gates Foundation•Seattle, WA

1d•Hybrid

About The Position

The Foundation is the largest nonprofit fighting poverty, disease, and inequity around the world. Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance to live healthy, productive lives. We believe our employees should reflect the rich diversity of the global populations we aim to serve. We provide an exceptional benefits package to employees and their families which include comprehensive medical, dental, and vision coverage with no premiums, generous paid time off, paid family leave, foundation-paid retirement contribution, regional holidays, and opportunities to engage in several employee communities. As a workplace, we’re committed to creating an environment for you to thrive both personally and professionally. The Team We are looking for a Senior Technical Program Manager (Sr. TPM) to join the Global Technology Operations (GTO) Team. Our team's mission is to deliver the core technology capabilities for the foundation through innovation paired with operational excellence. We aspire to be dynamic, collaborative, technology leaders enabling mission impact with the highest standards of integrity. The Senior Technical Program Manager is focused on the strategy, design, and implementation of productivity and collaboration services that enable us to support the foundation in achieving its goals.

Requirements

Bachelor’s degree with 5+ years of proven experience in technical program management, project management, service management, workplace technology, AV, or IT.
Experience leading cross-functional programs across operations and engineering teams.
Solid understanding of enterprise AV and collaboration technologies, including room systems, hybrid meeting environments, conferencing platforms, Microsoft Teams, and related collaboration tools.
Experience running program budgets, timelines, scope, risks, dependencies, prioritization, resource planning, and delivery across multiple concurrent workstreams.
Strong communication and presentation skills, including the ability to create executive-ready materials and translate technical concepts for technical and non-technical audiences.
Ability to navigate ambiguity, influence without authority, build consensus, and establish trust across diverse stakeholder groups.
Experience delivering staff-centered solutions and improving service quality, adoption, usability, reliability, and operational excellence.
Ability to travel internationally as needed to support global experience, stakeholder alignment, and consistent collaboration standards.
Must have unrestricted work authorization in the country where this position is located.
The Foundation does not provide immigration-related sponsorship for this role. This includes direct company sponsorship and any work authorization requiring a written submission or other immigration support from the company (e.g.: H-1B, O-1, L-1, E, OPT, STEM-OPT, CPT, TN, J-1, etc.).

Nice To Haves

Supporting event production
Large-scale meetings
Executive-facing environments
Global technology standards
AI-enabled collaboration capabilities
Agile delivery
Change management
Continuous improvement practices

Responsibilities

Provide oversight of the end-to-end AV-enabled collaboration experience across countries, offices, meeting & event spaces, and functional areas.
Identify gaps in the collaboration experience and partner across Operation teams to improve quality, usability, accessibility, reliability, and security consistency.
Define, evolve, and lead the AV service strategy to support high-quality onsite, hybrid, virtual, and event experiences across the organization.
Run lifecycle plans, refresh strategies, technology standards, and investment recommendations that balance business priorities, staff needs, regional requirements, equitable access, and operational sustainability.
Lead the planning and delivery of AV and collaboration technology programs, including upgrades, service improvements, and large-scale refresh initiatives.
Lead program budgets, timelines, project plans, prioritization, risks, dependencies, and resource allocation across multiple concurrent workstreams.
Coordinate with external vendors and internal partners to support delivery, service quality, roadmap execution, major incidents, lifecycle planning, and continuous improvement.
Provide strategic oversight for the foundation’s AV technology ecosystem, including conferencing platforms, room systems, event production tools, Microsoft Teams Rooms, and other collaboration technologies.
Drive governance, standardization, and optimization to ensure consistent, scalable, secure, and high-quality global experience.
Serve as a trusted connection point between business needs and technical delivery across AV engineering, IT, Facilities, Space Planning, Communications, Events, regional offices, leadership teams, and external vendors.
Develop clear strategy materials, roadmap updates, and project updates that clearly articulate priorities, progress, risks, tradeoffs, and required decisions.
Develop change management and adoption plans that enable consistent, high-quality use of AV and collaboration technologies across the foundation.
Monitor service health, staff feedback, incident trends, recurring issues, adoption patterns, and collaborator input to find opportunities for improvement.
Lead or support problem management and major incident coordination for AV and collaboration services.
Stay informed on workplace technology, AV, hybrid collaboration, event delivery, and AI-enabled collaboration trends, bringing forward practical recommendations that improve the foundation’s collaboration experience.