Senior Technical Program Manager (Operations)

Pano AI

1d•Hybrid

About The Position

Pano AI is a 175+ person growth-stage hybrid-remote start-up, headquartered in San Francisco, dedicated to tackling the growing wildfire crisis. The company is a leader in early wildfire detection and intelligence, helping fire professionals respond faster and more safely by combining advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. This platform leverages a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, to provide real-time threat intelligence. Pano AI has received significant recognition, including being named one of Fast Company's Top 10 Most Innovative AI Companies in 2023 and #1 in the Sustainability category, and featured in TIME's list of 100 Most Influential Companies of 2025. The company serves customers across 16 U.S. states, five Australian states, and British Columbia, Canada, monitoring over 30 million acres of land, and has raised $89 million in venture capital. The Senior Technical Program Manager will lead the end-to-end execution of deploying Pano’s camera systems from concept through to fully live operations. This role is part of the Operations team and acts as a crucial link between site acquisition, development, field operations, sales, and customer success, owning program timelines, managing risks, and ensuring seamless delivery to meet customer needs.

Requirements

7+ years of experience in Technical Program Management, Operations, or a related role in a cross-functional, fast-paced environment
Proven ability to manage complex, hardware/software integrated programs from concept to deployment
Strong technical fluency to effectively partner with engineering teams and diagnose system-level issues
Experience working cross-functionally with operations, sales, and customer-facing teams
Excellent communication skills with the ability to present clearly to both executive leadership and external customers
Strong problem-solving skills with a proactive, ownership-driven mindset
Experience building and improving processes, including leveraging tools to automate workflows
Willingness to travel up to 10% and engage in hands-on work when needed to ensure program success

Responsibilities

Own the full lifecycle of camera deployment programs, from initial planning through installation and go-live
Develop and manage detailed program schedules, proactively identifying risks and driving mitigation strategies
Partner cross-functionally with Site Acquisition, Site Development, Field Operations, Sales, and Customer Success teams to ensure successful execution
Engage directly with customers to align on requirements, communicate progress, and ensure satisfaction
Define and optimize station coverage plans based on customer needs, geographic constraints, and operational considerations
Collaborate with hardware and software teams to troubleshoot issues, identify root causes, and drive solutions
Build and maintain clear reporting for internal stakeholders (including executives) and external customers, ensuring transparency and accountability
Identify opportunities to streamline and automate workflows using tools and systems to improve operational efficiency
Roll up your sleeves when needed to support on-the-ground execution and unblock critical path issues