Senior Technical Program Manager, FUB Engineering

Zillow

3d • Remote

About The Position

Join Zillow’s mission to empower millions of customers in one of the biggest life decisions they will ever make: finding their next home. Our Follow Up Boss (FUB) Engineering team partners with Product, Engineering, Data Science, Design, and Research to solve complex technical challenges and deliver seamless, end-to-end real estate experiences for consumers and partners by bridging technology, data, and real estate operations. About the role As a Senior Technical Program Manager (P4) on the FUB & Partner team, you will lead cross-functional technical and product programs that span multiple teams and quarters. You will work across deep technical initiatives and customer-facing product launches to ensure clarity, alignment, and predictable delivery. Your work will focus on large, ambiguous initiatives that include platform infrastructure, AI capabilities, partner integrations, and customer experiences.

Requirements

• 5+ years of experience in technical program management or software program management in complex, cross-functional environments.
• Experience leading both infrastructure/technical programs and customer-facing product initiatives.
• Experience working with modern web and mobile architectures, distributed systems, and APIs in agile environments.
• Knowledge of the AI/ML product development lifecycle, including experimentation, deployment, evaluation, and monitoring.
• Ability to identify dependencies across systems, teams, and partners, bring clarity to ambiguous environments, and think in systems about how technical investments enable product velocity and long-term scalability.
• Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders and influence without formal authority.
• Strong analytical and problem-solving skills, including assessing trade-offs and making data-informed decisions.

Responsibilities

• Own complex, multi-team programs across Engineering, Product, Data Science, Design, Marketing, Partnerships, and external partners, driving execution for high-impact initiatives in the FUB ecosystem.
• Drive alignment across organizational boundaries by surfacing dependencies and misalignments early, engaging leadership with clear trade-offs, risks, and decision frameworks.
• Lead both engineering-focused initiatives (such as platform modernization, reliability improvements, API evolution, and data and AI infrastructure) and customer-facing product programs (such as new FUB capabilities, partner workflow enhancements, monetization initiatives, and cross-platform launches).
• Balance short-term delivery needs with long-term platform health and scalability, ensuring that technical investments set up future product velocity.
• Partner with Engineering and Data Science to deliver AI- and ML-enabled capabilities end to end, including model integration, experimentation, evaluation, rollout strategies, and post-launch monitoring, while ensuring responsible AI practices and quality measurement.
• Develop clear, structured program plans with milestones, dependencies, and measurable outcomes; identify risks early, anticipate bottlenecks, and drive mitigation strategies to keep programs on track.
• Define success metrics, track program health across delivery, quality, and business impact, and establish scalable mechanisms that improve engineering velocity and cross-team execution.
• Connect platform and product investments to customer impact and business outcomes, influencing roadmap priorities by surfacing technical and operational trade-offs and making principled decisions that balance constraints, commitments, and customer value.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed