Senior Technical Program Manager

City of New York • New York, NY

1d • $114,930 - $173,473

About The Position

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The New York City Police Department strives to foster a safe and city through the strategic deployment of resources, focusing on both crime prevention and addressing quality-of-life concerns while building lasting community relationships. The Strategic Technology Division is responsible for developing and coordinating deployment of emerging technology applications, strategic IT infrastructure, and enterprise platforms. The selected candidate will perform the following duties, which include, but are not limited to: Lead end-to-end delivery of large-scale technical programs, including IT design reviews, development, testing, deployment, and operations. Coordinate cross-functional teams (engineering, QA, operations, products, business) to align on scope, timelines, dependencies, risks and product outcomes. Oversee vendor and consultant performance, ensuring deliveries meet technical standards, SLAs, and contractual obligations. Manage program governance, including roadmaps, milestones, issue tracking, risk registers, and status reporting to executives. Identify risks, dependencies, and opportunities for improvement, and drive actions to resolution. Drive incident management, escalations, and post-mortem analysis for platform or program-related issues. Develop and maintain program dashboards, metrics, and analytics to track progress, adoption, and performance. Identify process improvements, bottlenecks, and opportunities to enhance delivery efficiency and quality. Partner with managers, architects, and leadership to prioritize initiatives and resolve blockers. Ensure compliance with secure SDLC standards, security requirements, and governance frameworks. Manage relationships with internal and external stakeholders, ensuring clear communication, alignment, and timely issue resolution. Facilitate meetings, working sessions with stakeholders/delivery teams and provide regular status reporting to leadership. Ensure documentation, governance, and communication materials are accurate, current, and accessible to relevant teams.

Requirements

• MUST BE PERMANENT IN THE TITLE OF "CERTIFIED IT DEVELOPER (APPLICATIONS)" TO BE CONSIDERED
• current professional/vendor certifications
• A masters degree in computer science or a related field from an accredited college or university, accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) AND 12 months of satisfactory full-time (not classroom based) specialized experience in computer applications development planning, design, configuration, installation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management as described in the following nine Major Task Groups in the IT Titles Task Inventory: Applications Development; Web Development, Design, and Maintenance; Business/Systems Analysis; Project Management Support; Application Design; GIS Structures, Spatial Analysis, and Mapping Principles; Testing; Technical Writing; and Version Control
• A baccalaureate degree from an accredited college or university, accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) AND 24 months of satisfactory full-time (not classroom based) specialized experience as described in “1” above
• A four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization AND 24 months of satisfactory full-time (not classroom based) specialized experience as described in “1” above plus 48 months of information technology experience as described in the IT Task Inventory
• A satisfactory combination of education and experience which is equivalent to “3” above. Education may be substituted for the information technology experience on the basis of 30 semester credits from an accredited college or university, accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) is equivalent to 12 months of experience, up to a maximum of 48 months. However, if you qualify under options “2,” “3” or “4,” you must have at least a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and at least 24 months of satisfactory full-time (not classroom based) specialized information technology experience as described in “1” above.

Responsibilities

• Lead end-to-end delivery of large-scale technical programs, including IT design reviews, development, testing, deployment, and operations.
• Coordinate cross-functional teams (engineering, QA, operations, products, business) to align on scope, timelines, dependencies, risks and product outcomes.
• Oversee vendor and consultant performance, ensuring deliveries meet technical standards, SLAs, and contractual obligations.
• Manage program governance, including roadmaps, milestones, issue tracking, risk registers, and status reporting to executives.
• Identify risks, dependencies, and opportunities for improvement, and drive actions to resolution.
• Drive incident management, escalations, and post-mortem analysis for platform or program-related issues.
• Develop and maintain program dashboards, metrics, and analytics to track progress, adoption, and performance.
• Identify process improvements, bottlenecks, and opportunities to enhance delivery efficiency and quality.
• Partner with managers, architects, and leadership to prioritize initiatives and resolve blockers.
• Ensure compliance with secure SDLC standards, security requirements, and governance frameworks.
• Manage relationships with internal and external stakeholders, ensuring clear communication, alignment, and timely issue resolution.
• Facilitate meetings, working sessions with stakeholders/delivery teams and provide regular status reporting to leadership.
• Ensure documentation, governance, and communication materials are accurate, current, and accessible to relevant teams.

Benefits

• health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26
• union benefits such as dental and vision coverage
• paid annual leave and sick leave
• paid holidays
• a pension
• optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Senior