Senior Technical Program Manager

Etsy•New York, NY

6d•$144,000 - $186,000•Hybrid

About The Position

As a Senior Technical Program Manager at Etsy, you will be a key driver in the planning and execution of complex, cross-functional technical programs across a range of engineering domains, including Infrastructure, Machine Learning Enablement, Apps, Payments, and Search. In this role, you’re not just coordinating timelines, you’re determining the “how” of execution. You’ll identify the right frameworks, structure team engagement, unblock dependencies, and build strong alignment across technical teams. You’ll lead delivery through ambiguity, helping ensure we make steady progress on high-impact technical work while adapting to change and surfacing risks early. This is a hands-on role that requires developing technical insight, exercising influence, and communicating with clarity. You’ll work closely with Engineering Managers, Product Managers, Subject Matter Experts (SMEs), and fellow TPMs to steer projects from early planning through to delivery. Additionally, you’ll help foster a strong team culture by mentoring junior TPMs and setting the standard for effective, reliable execution. This role is ideal for someone who is a natural collaborator, technically fluent, highly organized, and thrives in a fast-paced, dynamic environment. This is a full-time position reporting to the Senior Manager, Technical Program Management. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

Requirements

5–7 years of experience in technical program management or a similar role within the technology industry
Demonstrated ability to lead cross-functional technical programs involving infrastructure, platform engineering, machine learning, mobile, or other deep tech areas
Solid technical acumen - you don’t need to be an engineer, but you can understand architecture, systems interactions, and delivery constraints
Hands-on experience managing POCs, vendor engagements, or internal tooling initiatives
Strong organizational skills and experience managing multiple high-impact initiatives concurrently
Excellent verbal and written communication skills, with the ability to tailor messaging to engineers, executives, and stakeholders
Deep experience in Agile, Lean, or hybrid environments — delivering value iteratively while managing complexity
Ability to influence without authority, earn trust, and align diverse stakeholders
Calm, solutions-oriented mindset in the face of ambiguity and change

Nice To Haves

Experience in eCommerce or platform infrastructure
Familiarity with Etsy’s stack or similar environments
Experience working with ML/AI or real-time search systems
Background in fast-scaling or startup environments

Responsibilities

Own and drive complex, cross-team technical programs, including infrastructure migrations, new capability development, and tooling upgrades
Determine the execution strategy for your programs — defining the how by selecting processes, setting rhythms, and building effective delivery structures
Collaborate with engineering and product leadership to develop clear roadmaps, milestones, success metrics, and operating cadences
Lead technical proof-of-concepts (POCs) in partnership with engineers, and manage vendor relationships for internal tooling and support
Work closely with junior TPMs to build and maintain centralized documentation, status tracking, and program artifacts
Proactively identify and resolve risks, technical blockers, and scope misalignments
Serve as the go-to communication channel across stakeholders — ensuring everyone is aligned, informed, and able to move forward
Escalate issues and delivery risks to TPM management and senior leadership where appropriate
Scale your involvement up or down as needed, flexing between strategic planning and tactical coordination
Support a culture of mentorship and collaboration, providing guidance to junior team members when needed
Build and maintain influence-based relationships across engineering, product, analytics, and design teams