Senior Technical Program Manager, Trust & Infrastructure

Salesforce•San Francisco, CA

About The Position

The Senior Technical Program Manager, Trust & Infrastructure is a senior individual contributor in Salesforce’s Technology & Products organizations. The role leads programs migrating Salesforce customers and workloads onto and within Hyperforce, Salesforce’s infrastructure product built on third-party substrates such as AWS and GCP. The position partners with leaders across Engineering, Capacity Planning, Product, Customer Enablement, and Operations to deliver predictable, low-risk migrations at global scale, covering existing internal and external customers as well as net-new business. This is a fast-paced environment with mission-critical deliverables and unforeseen challenges, suited to someone who thrives on ownership, delivery, and innovation.

Requirements

8+ years of enterprise software/technical program or engineering management experience at an enterprise technology company, leading cloud infrastructure, platform migration, or SaaS programs.
Experience leading complex, cross-functional technical programs end to end, including planning, dependency and risk management, governance, and stakeholder alignment.
Understanding of public cloud infrastructure sufficient to engage credibly with engineers on migration approaches and readiness.
Ability to translate technical risks into business impact and clear executive decisions, take ownership in ambiguity, and lead through influence without direct authority.

Nice To Haves

Experience leading large-scale cloud or multi-cloud migrations, or infrastructure consolidation programs, for mission-critical SaaS at global scale.
Experience with Portfolio Management or tenant provisioning and routing systems.
Experience building scalable handoff, intake, or operating models across multiple teams.
A related technical degree.

Responsibilities

Lead complex, multi-team migration programs from initiation through closure, aligning teams around scope, vision, and business goals with clear milestones, governance, and success criteria.
Drive programs across migration types, including existing internal and external customers and net-new business, aligning targets, sequencing, and readiness with engineering and business partners.
Run program cadences, including Steering Committee meetings, to make decisions, remove obstacles, manage escalations, and publish clear status for leaders with risks, asks, and decisions up front.
Track risks, issues, and dependencies; define program metrics; and use data and AI tools to guide priorities and accelerate planning and reporting.