Senior Technical Program Manager (TPM), Items and Offers Platform - Offers

Amazon • Seattle, WA

12h

About The Position

Our systems are at the core of Amazon.com. We serve the product and offering
catalog containing billions of records, and we are the authority for product
information, including availability and price. Our systems respond to billions
of requests per day that power the Amazon shopping experiences and other
customer interfaces, such as Amazon Shopping App, Kindle, Wholefoods, Amazon
Fresh and Amazon Alexa. We get more traffic than most other Amazon systems and
most requests are handled within a few milliseconds.

We are regularly challenged by new business use-cases that bring in high levels
of ambiguity and competing priorities. Our team has been instrumental in
launching high-impact customer features, such as "Buy For Me" that helps
customers discover and seamlessly purchase select products from other brands’
sites if those items are not currently sold in Amazon’s store. We also helped
launch "Amazon Haul", with its own shopping experience, search, cart, and
checkout so customers can build up a great haul of items at low prices of under
$20. By building segmented offers, we helped Amazon provide sub-same-day
delivery to our customers and achieve the fastest delivery speeds in the US last
year. We are also tackling the challenge of implementing regional pricing that
scales to meet the unique needs of diverse markets, ensuring our customers
receive fair and competitive prices no matter where they are located.

While large-scale, high-throughput, low-latency systems are common at Amazon,
the services operated by this team differentiate themselves by being the
top-traffic serving systems, serving hundreds of trillions of requests per day,
supporting 1 billion transactions per second in single-digit millisecond
latencies. These systems source data from many data sources and execute logic to
determine buyability of the items in the Amazon catalog, which is consumed by
hundreds of systems.

In this role, you will participate in all parts of the software development
process, from collaborating with customers to understand their needs, to design,
to executing that design in a scalable and extensible way. You will have the
opportunity to solve hard problems and help the business grow. Successful
candidates are passionate about translating high-level, ambiguous business goals
to software platforms that enable multiple businesses.

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience owning/driving roadmap strategy and definition

Nice To Haves

• Bachelor's degree in engineering, computer science or equivalent

Responsibilities

• Interact with Project Sponsors, other Technical Program Managers, and multiple development teams to define and deliver complex cross-functional projects.
• Drive large scale projects spanning teams across Amazon from inception to conclusion, create the roadmap, define user stories, research appropriate technical solutions.
• Clearly communicate roadmap, plans and project status to management and key technical and business stakeholders.
• Work closely with the software development team on delivering high-quality solutions, and provide guidance regarding architecture, design, and priorities.
• Engage with other teams across Amazon to evangelize the team and your projects, to build relationships and help identify existing technologies that can be leveraged to meet your team’s goals.
• Identify, assess and mitigate risks, provide escalation management, anticipate and make trade-offs balancing the business needs versus constraints.
• Create, maintain and disseminate project information to stakeholders.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level