Senior Technical Program Manager, Global Services for Devices
About The Position
Amazon's Global Services for Devices (GSD) team is seeking a Senior Technical Program Manager to own the delivery of services that run on every warehouse handheld device across Amazon's global fulfillment network. We build the software layer between the associate and the device: identity, authentication, real-time tracking, printing, provisioning, and the home screen experience. Our services authenticate every device session, track device location and handling behavior, deliver configuration to hundreds of thousands of devices, and provide the printing infrastructure that keeps fulfillment moving. This is a role for someone who loves working directly with engineers on hard projects. You will own the technical strategy and delivery of programs that span serverless backends, Android applications, and cross-region distributed systems. You will read architecture documents, challenge design proposals, identify scaling risks before they become outages, and drive teams to ship.
Requirements
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Bachelor's degree in engineering, computer science or equivalent
Nice To Haves
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience (non-internship) in professional software development
- Experience developing mobile apps for Android or other platforms
- Experience with AWS technologies
Responsibilities
- Own the lifecycle of cross-functional programs spanning identity services, device tracking, printing infrastructure, and fleet-scale mobile applications. Define mission, objectives, success criteria, and delivery milestones.
- Drive architecture decisions by understanding system boundaries, scaling constraints, and failure modes across serverless backends, Android applications, and IoT messaging systems.
- Translate undefined requirements into actionable plans with clear dependencies and risk mitigations. Define program scope where none exists.
- Negotiate priorities and resources across teams. Unblock delivery by finding paths forward where teams have competing constraints.
- Coordinate multi-service launches that require synchronized delivery across backend services, Android applications, and operator tooling.
- Own organizational roadmap contributions including OP1/OP2 narratives. Write 6-pagers and present to Directors and VPs.
- Reduce exposure to failure modes: insufficient requirements, cross-team misalignment, untested assumptions, and architecture that does not match the business case.
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- sign-on payments
- restricted stock units (RSUs)
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
