Senior Technical Program Manager - GenAI and Strategic Initiatives, Field Engineering

Amazon • Columbus, OH

1d • Hybrid

About The Position

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring customers have continuous access to the innovation they rely on. The Data Center Field Engineering Team specifically owns the lifecycle of AWS data centers, focusing on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet. This role is for an experienced Senior Technical Program Manager with deep AI expertise to join the Field Engineering (FE) team. The primary focus will be to drive organizational effectiveness by developing AI-powered tools, automation, and knowledge systems to transform FE operations. This role acts as a technical force multiplier, building innovative solutions using AI technologies to streamline processes, enhance engineering analysis, and accelerate availability solutions.

Requirements

• Bachelor's degree in engineering, computer science or equivalent
• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• Experience developing, deploying and managing AI products at scale
• Expertise in generative AI technologies
• Hands-on experience building with Amazon QuickSight (including knowledge spaces, flows, and Quick Pages)
• Ability to translate business needs into technical solutions
• Passionate about leveraging AI as a daily force multiplier—not just for writing and chatting, but for automating repeatable work, performing analysis, and accelerating action.
• Energized by prototyping new capabilities, turning one-off ideas into durable team assets, and continuously raising the bar for how AI can enhance operations.
• Strong Engineering Judgement and ability to provide recommendations despite uncertainty
• Detail and data oriented
• Experience managing engineering projects.
• Ability to build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)

Nice To Haves

• Experience in industrial or commercial engineering or project management in Mission Critical facilities including but not limited to: data centers, power generation, or oil/gas facilities
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
• Experience owning/driving roadmap strategy and definition

Responsibilities

• Build and maintain AI-powered tools and automation using Amazon QuickSight, Kiro, and other generative AI technologies to streamline processes.
• Design and implement shared spaces in Amazon QuickSight, ensuring playbooks and knowledge bases are discoverable and reusable across field and partner teams.
• Prototype innovative solutions using Quick Pages, Kiro, and emerging AI environments, transforming experimental ideas into production-ready team assets.
• Own and maintain the organizational AI roadmap for FE, identifying opportunities to leverage AI technologies for operational excellence.
• Serve as technical program manager for cross-functional projects across FE and partner teams, driving execution and stakeholder alignment.
• Partner with engineers to translate business requirements into technical solutions, architecting scalable mechanisms that enhance organizational effectiveness.
• Design and implement field enablement programs leveraging AI technologies, including automated training materials, intelligent workflows, and self-service tools.
• Identify and automate repeatable work across the FE organization, using generative AI to eliminate manual processes and accelerate team velocity.
• Drive adoption of AI tools and best practices across the organization, serving as technical advisor and champion for AI-powered innovation.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree