Senior Technical Program Manager, Elastic Block Store

Amazon • Seattle, WA

1d • $148,700 - $201,200 • Onsite

About The Position

Join Elastic Block Store (EBS), the solid-state drive for the Internet, which stores exabytes of data for millions of customers around the world running GenAI training and inference, large-scale data processing, databases, and High-IOPS workloads on our data volumes. We are seeking a Technical Program Manager to drive some of our service’s most important initiatives such as launching new service capabilities, optimizing capacity, and improving customer experience through key customer engagements, root cause analysis, and influencing engineering roadmaps.

Requirements

• 5+ years of technical product or program management experience
• 5+ years of working directly with engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience developing and executing/delivering product and technical roadmaps
• Experience in software development, or experience troubleshooting and debugging technical systems
• Experience building and evaluating system-level technical design
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• A Bachelor's Degree or additional technical experience is required.

Nice To Haves

• Experience leading highly-available and fault-tolerant enterprise and web-scale software deployments
• Experience managing capacity for constrained computing infrastructure (servers, storage drives)
• Knowledge of block storage devices, network protocols, and/or Linux operating system concepts
• Knowledge of Gen AI concepts and experience working with Gen AI tools (agents, MCP servers, prompt engineering, vibe coding)

Responsibilities

• Lead planning and tracking of engineering work across multiple programs simultaneously
• Design and implement scalable mechanisms, automated GenAI tooling, and data-driven process improvements to make our org more efficient
• Develop standard operating procedures, project plans, and program-level status updates up to VP level
• Anticipate potential issues and risks and escalate in a timely and data-driven manner.
• Remain flexible to changing priorities and open to new ideas.
• Keep the customer experience as the primary focus.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior