Senior Technical Program Manager - Client Implementation & Enablement

ZipStaff•Omaha, NE

5h•Onsite

About The Position

ZipStaff is seeking a senior Technical Program Manager to lead high-visibility client onboarding and implementation programs for a leading financial technology and payments organization. In this role, you will bridge engineering, product, professional services, account teams, and clients to deliver predictable, secure, and fast time-to-value for new integrations and migrations. You will own end-to-end technical onboarding programs and build scalable frameworks that reduce cycle time and operational effort.

Requirements

7+ years of program or project management experience, with at least 3 years leading technical, client-facing onboarding or implementation programs.
Demonstrated track record delivering complex integrations (APIs, ETL/data migrations, SSO, payment/transaction systems) across multiple engineering teams.
Strong client-facing skills with the ability to present to senior executives, set expectations, and drive decisions.
Technical fluency in cloud architectures (AWS/Azure/GCP), REST APIs, authentication/authorization patterns, data mapping/transformation concepts, and CI/CD.
Proven experience managing multi-party dependencies (internal teams, vendors, client IT) and negotiating trade-offs under time pressure.
Experience with delivery and collaboration tools (Jira, Confluence, Salesforce or equivalent) and program artifacts (roadmaps, RAID logs, decision logs).
Excellent written and verbal communication, organization, and stakeholder management skills.
Ability to work on-site in Omaha, NE.
Must be legally authorized to work in the United States without sponsorship now or in the future.

Nice To Haves

Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
Experience in regulated industries (financial services, payments, healthcare) and familiarity with compliance reviews (PCI, SOC, KYC/AML).
Prior experience building onboarding playbooks or automation for provisioning/data validation.
Certifications such as PMP, SAFe, or Certified ScrumMaster.

Responsibilities

Lead end-to-end technical onboarding programs for strategic clients: define scope, milestones, success criteria, and acceptance for each engagement.
Build and run repeatable onboarding frameworks, playbooks, templates, and automation to reduce cycle time and operational effort.
Manage technical integration projects (APIs, data migrations, connectors, batch/real-time flows), including architecture handoffs, environment provisioning, and release coordination.
Serve as the senior client-facing program lead: run kickoffs, status reviews, steering committees, and executive communications; set expectations and escalate proactively.
Coordinate cross-functional delivery across engineering, product, security, compliance, QA, operations, professional services, and third-party vendors.
Identify, track, and resolve technical and commercial dependencies and risks (data mapping, security reviews, legal/contract milestones, implementation windows).
Drive readiness for go-live and early production support: runbooks, rollback plans, monitoring, alerts, and SLA handoffs to operations and client success.
Measure and improve onboarding outcomes: time-to-value, launch success rate, change request frequency, customer satisfaction (NPS/CSAT), and operational cost.
Mentor and enable implementation teams to adopt best practices (Agile delivery, backlog hygiene, release checklists) and continuously improve throughput.
Partner with product and GTM teams to influence the product roadmap based on onboarding learnings and recurring client requirements.