About The Position
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, ad-free and exclusive podcasts and a rich and diverse catalog of audiobooks; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music. Love Music? Want to build customer-facing products that touch the lives of millions of people? Come join Amazon Music, where we are reinventing how people discover and experience music, spoken word, and culture within a community of passionate fans. We are looking for an experienced Senior Technical Program Manager to lead customer retention across Amazon Music tiers and content types. In this role, you will lead cross-organizational initiatives across our ad-supported Free tier, Prime and our Unlimited tiers in addition to spoken word experiences covering Podcasts and Audiobooks. You’ll work across Amazon Music and external organizations to launch large-scale and high impact product improvements for our customer base. In this role, you will influence internal and external cross-functional stakeholders, design technical solutions, and lead end-to-end execution of these customer-facing projects ensuring that we continuously raise the bar for our customers and deliver on our ambitious roadmaps across Alexa experiences and also visual clients across mobile and web. Our team is focused on improving the customer experience for Free, Prime and Unlimited listeners to drive retention and growth for Amazon Music overall. We also own the podcast and audiobooks customer experiences across all tiers. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.
Requirements
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
Nice To Haves
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Responsibilities
- Lead cross-organizational initiatives across our ad-supported Free tier, Prime and our Unlimited tiers in addition to spoken word experiences covering Podcasts and Audiobooks.
- Work across Amazon Music and external organizations to launch large-scale and high impact product improvements for our customer base.
- Influence internal and external cross-functional stakeholders, design technical solutions, and lead end-to-end execution of these customer-facing projects ensuring that we continuously raise the bar for our customers and deliver on our ambitious roadmaps across Alexa experiences and also visual clients across mobile and web.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
