Senior Technical Product Manager

Concert Health

3d • $155,000 - $175,000 • Remote

About The Position

Concert Health is seeking a Senior Technical Product Manager to drive the execution of a unified technology experience for clinicians and patients. This role involves integrating EHR/EMR implementations, a care management platform, patient engagement tools, and healthcare data analytics. The successful candidate will join a small, dynamic product and technology team, contributing to an ambitious roadmap. This position requires a blend of product management and product owner skills, including partnering with clinical stakeholders, prioritizing the roadmap, mocking up features, writing user stories and documentation, iterating with software engineers, collaborating with user support, and working with analytics to deliver high-impact features. This is a product-focused leadership role that translates product-led growth strategy into scalable solutions and measurable impact.

Requirements

• 5+ years of agile and advanced product management experience.
• Practical competency with all skills and responsibilities of a “full stack product manager”.
• Deep knowledge of EHR/EMR workflows with healthcare interoperability standards such as FHIR, HL7, integration strategies and tools, preferably with Salesforce platform.
• Ability to function with a high level of autonomy, driving multiple projects in parallel, and providing multiple option proposals with risk/benefit analyses.
• Ability to make trade-off decisions between possible and desirable, finding leverage opportunities, requiring a good sense of technical feasibility.
• Demonstrated use of data and forecasting to build business cases, analyze performance, and drive decision-making.
• Passion for enabling great patient care with technology and demonstrated success building enterprise healthcare solutions, navigating HIPAA, data privacy, payer, and other constraints to create simple, elegant user experiences.
• Exceptional written and verbal communication skills.
• A positive, proactive mindset, combined with excellent prioritization and task management skills.
• Ability to storyboard, and create basic mockups and wireframes.
• Analytical, methodical approach to problem solving – exceptional ability to break concepts and requirements into detailed, independent, estimable, and testable user stories and logical iterative steps for development.
• Ability to provide clear direction, set measurable goals, manage details, and track delivery.
• Strong competency with Azure DevOps or equivalent SDLC platform, and the application of INVEST or similar structured approaches to user story-writing.

Nice To Haves

• Knowledge of behavioral healthcare domain - clinical workflows, care delivery, revenue cycle, etc.
• Some form of highly technical experience (e.g., as a software developer, BI/data developer, etc.).
• Demonstrated expertise with reporting and analytics tools (QuickSight, Tableau, XLS modeling).
• Experience as a Salesforce.com end user.

Responsibilities

• Lead the prioritization and execution of customer EHR/EMR integrations and implementation capabilities, partnering with customers, implementation teams, engineering, clinical operations, and third-party vendors to ensure seamless interoperability, accelerate customer onboarding, and drive successful deployment and adoption.
• Become an expert on Concert Health's clinicians to identify opportunities to enhance their experience, reduce administrative burden, improve collaboration with primary care partners, and engage patients in their care.
• Own and drive the product roadmap for patient and provider engagement applications, integration and analytics, and APIs and integrations with new data systems.
• Define requirements by working with solutions, clinical, and other teams to understand and refine needs.
• Create user stories and acceptance criteria, converting requirements into user stories (independent, negotiable, valuable, estimable, small, testable) and collaborating with architects on logical, iterative feature paths.
• Iterate with development teams to transform user stories into product features, guiding and prioritizing daily work, and validating successful completion.
• Drive knowledge transfer to the solutions team regarding owned features, ensuring smooth transitions from development to documentation, training, adoption, and support.
• Utilize and grow technical skills by taking on additional projects such as design, complex testing, deep root cause analysis, and the creation of BI and reporting assets for internal teams and customers.

Benefits

• 100% remote with employer supplied computer equipment
• $50.00/month non-taxable remote stipend
• Work/life balance with 10 paid holidays, sick time, and flexible PTO plans
• Medical, Dental, and Vision plans effective on the first day of employment
• First Stop Health to medically enrolled members and their immediate family members for FREE
• Employer paid Short Term Disability and Long Term Disability plans
• Employer paid Life and AD&D insurance of $50,000
• Employer paid Parental Leave of 12 weeks
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed