Senior Technical Product Manager

Great American Insurance Group•Cincinnati, OH

22h•Hybrid

About The Position

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures. The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week, with the potential to work three days remotely. Core in‑office days are Tuesday and Thursday but will be determined by business needs.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Generally, a minimum of 6 years of related experience that includes experience in Technical Product Management.
Performs product management for complex products and may have product management duties for multiple teams.
Instills Product Mindset with a balanced team approach by breaking down complex problems into simple solutions focused on important customer needs.
Exhibits advanced analytical skills with the ability to gather and analyze data to drive problem solving and decision-making.
May own product strategy and execution, ensuring alignment between customer needs, business goals, and technology capabilities.
May participate in making recommendations for best practices and introducing new techniques/tools to the product management team.
Exhibits advanced business knowledge and the ability to identify and define business needs including an understanding of the organization's business and technology operations.
Demonstrates strong customer focus by being responsive, consultative, collaborative and accurate in work approach.
Viewed as a senior resource on the team.

Nice To Haves

Certification in Lean methodologies preferred, with a strong understanding of product development and development framework -- ideally Extreme Programming.
User-Centered Design certification preferred.

Responsibilities

Accountable for End-to-End delivery within the defined product
Accountable for partnering with other dependent teams, and their delivery leads, for successful product delivery
Coordinates across Product Owners, TPMs, and Delivery Leads to resolve blockers and delivery conflicts
Ensures backlog is refined, sustainable, and actionable by delivery team (meets team methodology needs)
Partners with delivery team to facilitate team ceremonies (standup, planning, retro, etc.)
Responsible for partnering with tech team to understand technical direction and capabilities for decision making and trade-off discussions
Partners with Product Owner on backlog prioritization and technical considerations
Ensures cross-functional collaboration and decision making (Balanced Team)
Accountable that defined SDLC practices are followed through all phases of development and maintenance
Accountable for creating sustainable operational model with most efficient use of AMS Delivery Strategy & Collaboration
Serves as the face of the product on the IT side - Primary escalation and communication point to the product team
Partners with business and IT stakeholders to define product level vision, objectives, and strategies
Partners with business stakeholders and Product Owners on further defining OKRs and overall success metrics for the product
Monitors and Ensures product performance (e.g. KPIs & Key Results) meets expected results
Accountable for ensuring Product Delivery team understands objectives and success criteria
Partners with Tech Leads, Anchors, and UX to create delivery options to meet business objectives
Partners with Delivery Leader on team needs, pain points, risks, and opportunities
Partners with UX and Product Owner on user feedback and user data for future product direction
Targets LEAN product principles (Lean teams, iterations, stories, releases)