Senior Technical Product Manager / Product Owner – Customer AI

Expleo • Aurora, CO

1d • $75 - $85 • Hybrid

About The Position

Are you ready to shape the future of AI-powered customer experiences? Trissential is partnering with an innovative client to find a Senior Technical Product Manager / Product Owner – Customer AI who thrives at the intersection of product strategy, AI, and engineering execution. This is your opportunity to lead cutting-edge initiatives like AI-driven billing, payments, and conversational experiences that directly impact millions of customers.

Requirements

• 7+ years of experience in product management, with strong exposure to technical or AI-driven products
• Proven experience delivering complex, cross-functional initiatives in an enterprise environment
• Solid understanding of AI/ML concepts including generative AI, agentic systems, and conversational AI
• Experience working closely with engineering teams on product architecture and solution design
• Strong program management skills with the ability to manage scope, timelines, and stakeholders
• Excellent communication skills with the ability to bridge business and technical teams
• Bachelor’s degree in Computer Science, Engineering, Business, or related field
• Authorized to work in the United States

Nice To Haves

• Experience with AI-powered billing, payments, or customer engagement platforms
• Familiarity with regulatory environments and responsible AI frameworks
• Hands-on experience with A/B testing, model evaluation, and performance measurement
• Background in utilities, fintech, or highly regulated industries
• Advanced degree (MBA or Master’s)
• Product or Agile certifications (e.g., PMP, Scrum)

Responsibilities

• Own end-to-end AI product strategy across customer-facing initiatives including agentic voice, billing, and payments
• Translate complex business challenges into scalable, AI-driven product solutions
• Drive program and delivery management for cross-functional initiatives, ensuring timelines, budgets, and outcomes are met
• Partner with engineering teams to define and execute technical architectures, including APIs, foundations models, and retrieval-based systems
• Define and measure success metrics for AI systems including accuracy, safety, and user experience
• Lead collaboration across legal, privacy, and compliance teams to ensure responsible AI deployment
• Manage risks, dependencies, and communications across stakeholders while maintaining alignment with business goals

Benefits

• Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off
• Hybrid Work Model
• Career Development – Access to cutting-edge AI learning opportunities and leadership pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Senior