Senior Technical Lead for Autonomous Agentic Frameworks and System Integration

Cisco•San Jose, CA

13d•$183,800 - $303,100•Hybrid

About The Position

Cisco’s Customer Experience (CX) organization is one of the company's fastest- growing and most innovative teams, crafting a first-in-class digital experience for our customers and partners everywhere they connect with Cisco. CX Platform is a platform-centric to support the diverse requirements of the CX organization and is being built with emerging technologies including predictive AI and generative AI to drive additional customer success. We are at the epicenter of developing with modern, cloud-native technologies that allow us to stay agile and adaptable in a constantly evolving market. Pioneers in our field, CX enables customers to maximize value with a simple, unified Cisco experience, driving accelerated time to impact. We deliver on time with high quality & urgency, and we drive decisions with data and transparency while leading with ownership & accountability. We are seeking a motivated and detail-oriented Software Engineering Technical Lead to join our growing Agent Harness Engineering team. In this role, you will not only help build persistent, goal-oriented agent systems that "think" and "act" autonomously but also lead the strategic planning and execution of the agentic roadmap. You will bridge the gap between technical innovation and project delivery, ensuring that our autonomous systems are built on time, align with cross-functional milestones, and integrate seamlessly into the broader ecosystem.

Requirements

Bachelors + 8yrs of related experience OR Masters + 6 years of related experience.
Experience in designing, developing, and deploying AI agents, agentic systems and/or agentic orchestration patterns.
Experience with evals driven development and observability for non-deterministic systems.
Experience developing code in Python.
Experience with frameworks such as LangChain or LangGraph.
Experience with cloud-based data platforms like SnowFlake.
Experience with asynchronous programming (multi-turn agents or multi-step agents or similar).
MCP or tool-integration patterns for enterprise systems.
Experience using Jira and GitHub.

Nice To Haves

Demonstrated leadership skills with the ability to collaborate across teams.
Ability to lead projects, organize and manage deliverables.
Experience working through new features and prioritizing execution.
Strong communication skills with both technical and non-technical stakeholders.
Proactive "Go Getters" comfortable in fast-paced environments.
Experience building applications with frontier models and open-source LLM Ecosystems.
Strong understanding of large language models (LLMs), including how they work and how to train and focus them on specific areas.
Experience with natural language processing and prompt engineering.
Experience with enterprise security and agentic access control patterns.
Experience with using AI Development Tools like Claude Code, Codex, Snowflake Cortex or similar.

Responsibilities

Designing, building, and deploying autonomous agents that operate within dynamic environments, making independent decisions to achieve goals.
Leading the end-to-end lifecycle of agentic projects, defining project scopes, breaking down complex technical requirements into actionable tasks, and managing the team’s backlog to ensure high-velocity delivery.
Implementing multi-agent, collaborative systems and designing complex agent workflows using frameworks like LangGraph, AutoGen, or CrewAI.
Acting as the primary technical point of contact to coordinate schedules and dependencies across multiple teams, ensuring that agentic capabilities are synchronized with organizational priorities.
Developing and integrating tools, APIs, and databases for agents to interact with, enabling real-world actions.
Optimizing large language model (LLM) interactions, including prompting, fine-tuning, and context management to enhance reasoning and reduce hallucinations.
Providing regular status updates and risk assessments to leadership regarding project timelines and technical blockers.
Collaborating with engineering teams to integrate autonomous capabilities into existing software development life cycles (SDLC), championing Agile methodologies and best practices for task tracking and documentation.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)