Senior Technical Instructor
About The Position
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. We also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
Requirements
- Bachelor's degree (or foreign equivalent) in Computer Information Systems, Engineering, or related field
- 5 years of progressively responsible experience in the job offered or as a Solutions Consultant, Automation Consultant, or related occupation
- Experience communicating with Technical and Business stakeholders.
- Experience working in an iPaaS/SaaS organization.
- Experience documenting business processes and applying technology to optimize and automate these processes.
- Understanding of operating models, SDLC, security, and governance in large enterprises.
- Knowledge of key applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, EBusiness Suite, and Databases.
- Must be legally authorized to work in the U.S. without sponsorship
Responsibilities
- Create, execute, and operationalize instructor-led training (virtual and in-person) for customers and partners
- Design, build, and operationalize program capabilities, frameworks, and metrics
- Harmonize cross-functional teams and subject matter experts to ensure ongoing alignment with programs
- Collaborate with stakeholders to create engaging learning activities and compelling curriculum to enhance retention and drive customer outcomes
- Maintain and update training materials in response to product updates and changes
- Develop advanced instructor-led training materials
- Recommend improvements to Workato's education services
- Stay up to date with industry tools and technologies to improve the virtual and in-person training experience
- Work with cross-functional teams to deliver a comprehensive suite of instructor-led events targeting different customer personas and skill levels
- Adapt training delivery methods to accommodate various personas
- Assess student practical exercises
- Track and analyze KPIs such as surveys, Instructor Utilization, registration-to-participation rates, passed exams, and testimonials
Benefits
- Full-time telecommuting permitted from anywhere in the U.S.
- Travel throughout the U.S. every few months for 1–5 days at a time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
