Senior Technical Enablement Manager

Zip•Toronto, ON

1d•CA$120,000 - CA$150,000

About The Position

Zip is hiring a strategic and hands-on Senior Technical Enablement Manager to own the readiness and development experience for our Solutions Engineering organization. This role sits at the intersection of pre-sales execution, product expertise, and learning design ensuring our SE team can confidently lead technical discovery, deliver compelling demos, crush the competitive landscape, and drive deals forward with depth and precision. You'll be the primary enablement partner to the SE org, working closely with SE leadership, PMM, and Product to build programs that directly translate into better technical win rates and faster deal velocity.

Requirements

4–7+ years of experience in technical pre-sales enablement, solutions engineering, or a closely related GTM role in a high-growth SaaS environment
Deep understanding of the SE function. You know how SEs think, how they prep for technical evaluations, and what separates great demos from average ones
Proven experience building certification programs, technical learning journeys, and demo readiness frameworks
Hands-on with tools like Gong, LMS platforms, and AI roleplay tools (e.g. LetterAI)
Strong data orientation and comfortable pulling insights from call intelligence and performance data to inform program design
Excellent communication, cross-functional influence, and project management skills
High execution bar. You’ll ship programs, iterate fast, and build trust with technical teams.

Nice To Haves

Background in solutions consulting, technical pre-sales, or sales engineering
Experience with procurement or finance technology (Zip platform familiarity a plus)
Familiarity with RFx processes and enterprise procurement evaluation cycles
Instructional design and curriculum development experience
Knowledge of ERP ecosystems (SAP, Oracle, Workday) and how they intersect with procurement tech

Responsibilities

Own SE Onboarding & Ramp: Design and deliver a structured ramp program for new SEs including covering platform depth, demo certification, discovery methodology, and technical objection handling. Track ramp KPIs and iterate to accelerate time-to-readiness.
Drive Ongoing Technical Readiness: Build and maintain a continuous learning program that keeps SEs sharp as the product evolves. Partner with Product and PMM to operationalize new releases, competitive shifts, and messaging updates into field-ready training.
Build and Maintain SE Certifications: Own the SE certification framework including demo quality, technical discovery, and RFx readiness. Run bi-annual refreshes in partnership with SE leadership and use AI roleplay tools (e.g. LetterAI) to scale practice and coaching.
Enable Competitive & Vertical Depth: Develop programs that arm SEs with the technical differentiation, industry context, and ERP/integration knowledge (e.g. SAP) needed to win in enterprise deals.
Leverage Data to Improve Performance: Use Gong call intelligence, competency assessments, and win/loss data to identify gaps in technical delivery, narrative quality, and demo effectiveness then build targeted interventions to close those gaps.
Partner Cross-Functionally: Act as the connective tissue between SE leadership, PMM, Product, and RevOps to ensure SE enablement is tightly aligned with GTM strategy, product launches, and competitive priorities.
Measure What Matters: Track leading indicators (demo certification pass rates, call quality scores, competitive win rates, early-stage conversion) and lagging indicators (win rate, deal velocity, ACV) to demonstrate enablement impact.