Senior Technical Documentation Writer/Specialist II

ONEIL • Greenville, NC

2d • Hybrid

About The Position

This role will be reporting to our customers site, this site is located in north Greenville off State RT 264/MLK JR HWY. Position Summary: Under limited direction, the SR Tech Writer leads tasks related to documenting and developing detailed operation, maintenance, and troubleshooting procedures, checklists, technical specifications, service bulletins, training materials, and reports. This role supports customer requirements and expectations while operating in a fast-paced environment with set delivery schedules. This is a hybrid position requiring technical expertise and writing proficiency.

Requirements

• High school diploma or GED required; Associate degree in a technical or mechanical field or equivalent work experience required
• 2–4 years of experience writing complex technical documents preferred
• Strong troubleshooting experience on mechanical, electrical, hydraulic, and pneumatic systems
• Experience with Department of Defense (DoD) technical documentation preferred
• Mechanical aptitude, especially in automotive or military equipment
• Familiarity with diagnostic tools such as OBD II, CAT ET, Allison DOC, Bendix Diagnostic, Dearborn, WABCO Toolbox, or other OEM tools
• Proficient in Microsoft Office Suite, Adobe Acrobat, and able to interpret engineering drawings and data
• Critical thinking and strong attention to detail
• Willingness to work overtime as needed

Nice To Haves

• Worked in a technical writing or documentation role for 2–4 years
• Served in a military role or supported military programs
• Worked in automotive repair, maintenance, or diagnostics
• Written or edited manuals for DoD or heavy-duty equipment

Responsibilities

• Write technical documentation/manuals in accordance with customer specifications
• Troubleshoot mechanical, electrical, and hydraulic systems on heavy-duty equipment
• Research and reuse existing data, text, and illustrations
• Draft and coordinate technical content for final products
• Archive and organize technical data for future projects
• Track time spent on tasks and report status to management
• Communicate project needs and progress clearly
• Meet established deadlines while adhering to company policies
• Follow and enforce safety protocols
• Assist with onboarding and training of new or transitioning team members
• Review project requirements for compliance with customer agreements
• Perform other job-related tasks as needed, with reasonable accommodation

Benefits

• Flexible scheduling
• Unlimited PTO
• Health/Dental/Vision Insurance with company allowance
• Retirement plan (401K) & we are an ESOP company (Employee Owned)
• Onsite gym with personal trainer
• Pet-friendly office
• Summer hours for work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED