Senior Technical Delivery Manager (Air Force)

Appian•McLean, VA

8h•Onsite

About The Position

Appian Customer Success is focused on ensuring customers achieve remarkable business results through high-value technology engagements. The Delivery Management team is responsible for driving customer growth through deep technical expertise, trusted advisory, and demonstrated results. Working in close alignment with Appian Sales and Partners, we lead innovative implementations and turn complex corporate visions into scalable software solutions. As a Senior Technical Delivery Manager, you will own two of Appian's most critical corporate objectives: orchestrating flawless software delivery and unlocking exponential account growth. This role blends technical delivery mastery with strategic account management. You will partner with architects, product designers, and client executives to manage large-scale enterprise programs powered by our AI-Powered Process Automation platform. This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

Requirements

Bachelor of Science or Bachelor of Arts degree in Computer Science, Engineering, Information Systems, Mathematics, or a related technical/analytical field.
5+ years of experience in an Agile delivery environment, with at least 1 year of direct experience leading technology implementation teams.
Proven experience managing a portfolio or book of business using structured financial tools, forecasting, and budgets.
Demonstrated expertise using value selling methods to build compelling business cases and financial benefits for client proposals.
Willingness to travel 10% or less annually to support vital customer engagements.

Nice To Haves

Professional background within Department of War; ideally with USAF contracts
Experience within software consulting specializing in CRM, ERP, Data Integration Architecture, Enterprise Application Integration (EAI), or master data management.

Responsibilities

Oversee all aspects of agile program management for Appian-led engagements, proactively managing delivery risks and removing project impediments.
Partner with front-line sales representatives to qualify opportunities, identify enterprise problems, position services, and execute account expansion strategies.
Successfully oversee a complex book of business, utilizing rigorous financial management tools and performance metrics to ensure profitability.
Analyze customer strategic goals to build compelling business cases, define high-value use cases, and map long-term digital transformation journeys.
Establish and maintain deep, trusted relationships with key client stakeholders, buyers, influencers, and delivery partners.
Team with software architects and product designers to design, construct, and deploy Enterprise-Grade Orchestration solutions.