Senior Technical Customer Support Engineer

ClickHouse

3h • $139,500 - $194,000 • Remote

About The Position

ClickHouse is a rapidly growing cloud company recognized on the 2025 Forbes Cloud 100 list, leading the market in real-time analytics, data warehousing, observability, and AI workloads. With over 4,000 customers and significant year-over-year ARR growth, ClickHouse is seeking a Senior Technical Customer Support Engineer to join its global Support Engineering team. This customer-facing role involves supporting customers across North America and globally, interacting via chat, calls, Slack, and video meetings. Responsibilities include triaging support tickets, assisting the user community, supporting pre- and post-sales activities, partnering with the Go To Market team on Proof of Concepts (POCs), and contributing to improvements within the Support department. This is an opportunity for an individual eager to contribute to excellent customer support for a growing user base.

Requirements

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in relevant domains such as SQL databases, OLAP, cloud-native SaaS, distributed systems.
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
• Availability according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment.
• Strong communication skills.
• Ability to work fully remote with reliable connectivity.
• A mindset of teamwork, global engagement, empathy, and solving challenging problems.
• A sense of adventure and urgency in building scalable, high-performing, large, and fast databases.
• The ability to build trusted relationships with colleagues, customers, and partners.
• Self-driven, curious, and eager to continuously learn and grow.

Nice To Haves

• Experience with ClickHouse.
• Experience with OSS and open-source technologies, as a user, community member, or contributor.
• Experience with Azure, GCP, or AWS.
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others.

Responsibilities

• Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Developing solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared via documentation, knowledge base, blogs, meetups, webinars, and training.
• Working closely with global Support Services, Engineering, Go to Market, and Product Management teams to define required functionality.
• Assisting with mentoring, training, and knowledge sharing with colleagues, users, and customers.
• Delivering excellent customer service as a first-line technical engineer and representative of ClickHouse.
• Providing professional response, on-call coverage, and guidance within required Service Level Agreements (SLAs) on technical cases.
• Building strong, trusted relationships with colleagues, customers, and partners.

Benefits

• Flexible work environment - globally distributed and remote-friendly.
• Healthcare - Employer contributions towards healthcare.
• Equity in the company - Stock options for every new team member.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• $500 Home office setup for remote employees.
• Global Gatherings – Opportunities to engage with colleagues at company-wide offsites.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed