Sr Customer Success Manager

ServiceNow

25d

About The Position

ServiceNow is seeking a Senior Technical Customer Success Manager (T.CSM) to help platinum-level customers achieve strategic objectives and realize maximum value from the Armis platform. The role aligns customer use cases with CISO goals, identifies growth opportunities, and connects customers with relevant product innovations and capabilities. It also guides platform adoption and operationalization across customer organizations, including hands-on technical delivery and configuration. The T.CSM acts as a business liaison between customers and Armis cross-functional teams, collaborating to deliver customer outcomes.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or relevant certifications such as CISSP, Security+, or CEH.
• At least 7 years of experience as a Customer Success Manager, Technical Account Manager, or in a related customer-facing technical role.
• At least 6 years of experience in network engineering, architecture, support, or design.
• At least 6 years of experience in service delivery or technical account management in post-sales and/or pre-sales environments.
• Strong communication and presentation skills with technical and executive audiences.
• At least 3 years of experience in IT, security, healthcare technology, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Nice To Haves

• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Familiarity with scripting languages, preferably Python.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers and ensure value realization from the Armis platform.
• Understand customer use cases and recommend ways to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision-makers.
• Advocate for customers within Armis and coordinate across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third-party integrations and their interactions with Armis in customer environments.
• Serve as a subject matter expert in the relevant area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior