Senior Technical Consultant

Reltio•Redwood City, CA

1d•Remote

About The Position

The Senior Technical Consultant will be responsible for analyzing user needs and software requirements to determine the feasibility of design within time and cost constraints. This role involves continuous learning and staying updated on the latest product functionality, dependencies, underlying architecture, and their operational impact. The consultant will support, enhance, and fix solutions that support a rapidly growing business at a massive scale. Responsibilities include researching and developing solutions for customer support cases using extensive product knowledge and troubleshooting techniques, conferring with systems analysts, engineers, and others to design systems and obtain information on project limitations and capabilities, performance requirements, and interfaces. The role also involves providing input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams, and sharing and developing best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base. Additionally, the Senior Technical Consultant will consult with customers about software system design and maintenance, provide top-quality technical support assistance resulting in high customer satisfaction, and resolve customer technical issues through research, reproduction, and troubleshooting. This includes providing alternate solutions and exercising independent judgment in developing methods, techniques, and evaluation criteria for prompt issue resolution. The role also entails storing, retrieving, and manipulating data for analysis of system capabilities and requirements, determining methods and procedures on new assignments, and exercising judgment in selecting methods, evaluating and adapting complex techniques, and setting evaluation criteria for results. The consultant will direct the application of existing principles and guide the development of new policies and ideas. Finally, the position provides post-sale technical expertise during the installation, implementation, and maintenance of Reltio’s products, details customer installation requirements, ensures the product functions according to specifications, and provides follow-up support to Reltio’s sales staff and customer personnel by disseminating technical information on specific applications.

Requirements

Bachelor’s degree in Information Systems, Information Technology, Computer Science, Operations (any), Management (any), Engineering (any), Analytics (any), Business (any), Language (any), Telecom, Math, Physics, Electrical/Electronics, or a related field of study
Five (5) years of experience in the job offered or related occupation in which the required experience was gained.
Demonstrated experience developing Master Data Management (MDM) software with several full life cycle implementations.
Demonstrated experience configuring & validating the Comparator, Match tokens, Match & Merge setup and survivorship rules in MDM.
Demonstrated experience using ETL tools.
Demonstrated experience with Cloud-based infrastructure concepts.
Demonstrated experience with Programming/analysis/design with Java, Python, or SQL.
Demonstrated experience with Data modeling.
Demonstrated experience with SQS or other messaging systems such as JMS.

Responsibilities

Analyzing user needs and software requirements to determine feasibility of design within time and cost constraints.
Learning and keeping up to date on the latest product functionality, dependencies, underlying architecture and their operational impact.
Supporting, enhancing and fixing solutions that support a rapidly growing business at a massive scale.
Researching and developing solutions for customer support cases using extensive product knowledge and troubleshooting techniques.
Conferring with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.
Providing input on product and service-related enhancement requests back to Engineering, Product Management, Sales and Marketing teams.
Sharing and developing best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.
Consulting with customers about software system design and maintenance.
Providing top quality technical support assistance, resulting in high customer satisfaction.
Resolving customer technical issues through research, reproduction, and troubleshooting.
Providing alternate solutions and exercising independent judgment in developing methods, techniques and evaluation criteria that lead to prompt resolution of issues.
Storing, retrieving, and manipulating data for analysis of system capabilities and requirements.
Determining methods and procedures on new assignments.
Exercising judgment in selecting methods, the evaluating of and adapting of complex techniques, and evaluation criteria for obtaining results.
Directing the application of existing principles and guides development of new policies and ideas.
Providing post-sale technical expertise during the installation, implementation, and maintenance of Reltio’s products.
Providing detailed customer installation requirements and ensuring the product functions according to specifications.
Providing follow-up support to Reltio’s sales staff and customer personnel by disseminating technical information on specific applications.