Senior Technical Business Analyst

emergiTEL

2d • Hybrid

About The Position

The Technology and Innovation ministry requires Information Technology (IT) professional resources to provide a Senior Technical Business Analyst for the project delivery of ministry projects to modernize and enhance GoA service delivery within the ministry of Technology & Innovation for the Alberta Public Safety and Emergency Services Ministry (PSES) – Correctional Services Division (CSD). Initiatives to modernize and enhance GoA service delivery include multiple department applications, including the following:
Establish Effective Wi-Fi in Correctional Facilities – Phase 2 Implementation
Alberta's provincial correctional centres continue to face technology and connectivity limitations that restrict access to modern digital services and can impede the delivery of key justice, health, and correctional initiatives. The Correctional Services Division (CSD) Wi-Fi Implementation initiative is delivering secure end-to-end wireless infrastructure across all provincial correctional facilities, with implementation now substantially complete and only two of the ten facilities remaining. Once fully deployed, the solution will support virtual court appearances, electronic disclosure, e-learning, telehealth, staff mobility, and other digital services, improving operational efficiency, enhancing service delivery, and enabling correctional facilities to support current and future government digital transformation priorities.
Video Visitation Service (VVS) – Implementation
Alberta Correctional Services has been implementing a province-wide Video Visitation Service (VVS) to provide inmates with secure, reliable virtual access to family, friends, legal counsel, and other approved professional visitors. The initiative was originally established to ensure visitation services could be maintained during pandemic-related or similar disruptions while also modernizing the overall visitation experience across provincial correctional facilities. With implementation completed at the Edmonton Remand Centre (ERC) and the project now in its final key phase, the focus is on realizing the original vision of a modern, standardized video visitation platform, including enhanced technology capabilities and system-to-system integration with the Offender Management System. In addition to improving accessibility, operational efficiency, and service delivery, the initiative establishes the foundation for future province-wide expansion of video visitation capabilities, enabling Correctional Services to support evolving operational needs and deliver a consistent, scalable visitation experience across Alberta's correctional network.

Requirements

• University degree or college diploma in Computer Science, Information Technology, Business Analysis, or a related discipline. An equivalent combination of education and experience may be considered.
• 5+ years of progressive experience as a Senior Technical Business Analyst or similar role.
• Demonstrated experience leading consultations and facilitating stakeholder meetings.
• Proven experience creating business requirements, functional specifications, and technical requirements.
• Experience creating new business and technical processes and completing business process reviews/re-engineering.
• Experience facilitating business process improvement sessions.
• Experience bridging communication between vendors, client ministries, and corporate technical and business teams.
• Experience with business architecture design, software system specifications design, and database modelling.
• Experience with iterative development using model-based processes.
• Experience with complex software solutions spanning n-tier development environments.
• Experience producing project artifacts with XML, UML, and/or other web services technologies.
• Experience preparing and managing business requirements, software requirements, functional design, project plans, and schedules.
• Experience preparing project status reports, risks, issues, timelines, and effort estimates.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Strong facilitation and stakeholder engagement skills.
• Ability to work independently and effectively within a team environment.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and deliverables.
• Work must be done from within Alberta, Canada due to network and data security issues.
• The resource must provide their own computer and related equipment. The computer's operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility.

Nice To Haves

• Public sector experience is an asset.
• Experience with correctional services, justice, or public safety applications is an asset.

Responsibilities

• Lead consultations and facilitate stakeholder meetings.
• Create business requirements, functional specifications, and technical requirements.
• Create new business and technical processes and complete business process reviews/re-engineering for existing processes.
• Facilitate business process improvement sessions.
• Assist in the development of new IT services.
• Schedule, organize, and lead project status meetings and other meetings as required.
• Provide support by bridging communication between vendors, client ministries, and corporate technical and business teams.
• Escalate unresolved issues/risks, options, and recommendations.
• Responsible for business architecture design, software system specifications design, and database modelling.
• Participate in iterative development using model-based processes.
• Perform project management, business and technical analysis, and systems design in delivering complex software solutions spanning n-tier development environments.
• Produce project artifacts with XML, UML, and/or other web services technologies.
• Prepare, update, and manage documents defining the business requirements, software requirements, functional design, and project plans and schedules reflecting achievable deliverables for the applications.
• Prepare regular project status reports indicating project deliverables, possible risks and issues, timelines, and anticipated effort.
• Ensure appropriate project communication occurs to all parties involved during all phases of the project.
• Identify required user training.
• Additional responsibilities as required by the Project Manager for a Business Analyst or Lead Technical Analyst role.

Benefits

• The fixed rate quoted must be inclusive of all overhead, office space and equipment, including supplies, administrative burden, mark-up and all other costs to perform the Services for the duration of the Contract.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree