Senior Technical Business Analyst – Mortgage and Lending (WTL, ON)

Recrute Action•Woolwich, ON

1d•CA$58 - CA$68•Hybrid

About The Position

Drive complex mortgage and lending technology initiatives within a large-scale insurance environment. This hybrid opportunity in Toronto or Waterloo focuses on business analysis, stakeholder collaboration, and enterprise delivery across mortgage origination, underwriting, funding, and servicing processes in a regulated financial services setting.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
8 to 10 years of experience as a Business Analyst or Business Systems Analyst supporting complex technology initiatives.
Experience supporting mortgage, lending, credit, or related financial services platforms.
Strong understanding of mortgage origination and lending lifecycles, including underwriting, funding, fulfillment, and servicing processes.
Experience working within regulated environments involving compliance, audit, and risk management stakeholders.
Ability to interpret lending policies and regulatory requirements and translate them into system capabilities.
Strong facilitation and stakeholder engagement skills.
Experience collaborating closely with QA teams and development teams throughout the delivery lifecycle.
Strong technical background with knowledge of systems analysis, application integration concepts, APIs, and non-functional requirements including performance, scalability, resilience, and security.
Working knowledge of programming concepts and system behaviour to effectively collaborate with engineering teams.
Proven ability to analyse complex systems and processes to deliver scalable and high-quality solutions.
Experience working within agile or hybrid delivery environments supporting multi-workstream programs.
Ability to manage multiple priorities and meet aggressive delivery timelines.
Strong judgment in selecting appropriate tools, techniques, and approaches to solve complex business and technical problems.
Excellent verbal, written, and interpersonal communication skills with the ability to engage technical and non-technical audiences.
Strong stakeholder management, negotiation, and alignment skills.
Comfortable working in evolving environments with changing requirements and ambiguity.
Experience with data reporting.
Ability to effectively document business and technical requirements.

Nice To Haves

Understanding of coding and debugging concepts is considered an asset.
Knowledge of SQL and Power BI is considered an asset.

Responsibilities

Analyse and document end-to-end mortgage and lending processes, including application intake, underwriting, decisioning, fulfillment, funding, and downstream servicing interactions.
Translate lending policies, credit rules, operational procedures, and regulatory requirements into clear and actionable requirements.
Support the design and improvement of customer-, advisor-, and operations-facing mortgage experiences with a focus on efficiency, transparency, and scalability.
Identify workflow inefficiencies, manual handoffs, and process friction points within mortgage operations and recommend technology-enabled improvements.
Collaborate with stakeholders across business, operations, risk, compliance, and technology teams to align solutions with operational and lending objectives.
Facilitate requirements gathering workshops, design sessions, and solution reviews with various stakeholder groups.
Act as a liaison between business stakeholders, internal technology teams, and external delivery partners to ensure alignment and shared understanding.
Elicit, define, and manage functional and non-functional requirements across integrated systems and workflows.
Break down business needs into epics, features, user stories, acceptance criteria, and supporting agile delivery documentation.
Work closely with architects and engineering teams to ensure requirements are technically feasible and aligned with enterprise standards.
Maintain traceability between business objectives and delivered solutions.
Support backlog refinement, sprint planning, prioritization, and ongoing requirement updates throughout the project lifecycle.
Partner with QA and testing teams to validate requirements and ensure alignment with testing scenarios and scripts.
Assist with defect triage and issue resolution by clarifying expected outcomes and requirements.
Contribute to implementation readiness, including operational processes, training support, and change management activities.
Ensure documentation and requirements meet internal quality standards, audit expectations, and regulatory obligations.
Identify and escalate risks, issues, and dependencies with recommended mitigation strategies.
Provide concise project updates to leadership and delivery stakeholders as required.