Senior Technical Assistance Specialist

Health and Welfare Council of Long Island•Huntington Station, NY

21h•Hybrid

About The Position

The Health and Welfare Council of Long Island (HWCLI) is seeking an experienced, energetic, passionate, and socially conscious individual to support the HWCLI and HEALI missions by providing client-centered technical support and training. This role is responsible for ensuring successful participation and performance of network organizations through training delivery and targeted technical assistance provision. This role will focus on day-to-day operations of the training delivery system, training development processes, and provide collaborative coaching, training, and quality improvement activities to ensure successful performance across the Network. This position reports to the HEALI Food is Medicine Director.

Requirements

Bachelor’s degree required
Valid NYS driver’s license and the ability to travel locally in Long Island as needed for in-person meetings
3-5 years of project management, capacity building, training delivery, technical assistance, or quality improvement experience preferred
Experience working with Unite Us platform or similar referral and care management tools strongly preferred
Prior experience in issues related to healthcare; social services; health equity, access and quality; population health (or some subset/combination of these) preferred.
Experience building partnerships with community-based organizations and/or healthcare provider organizations (familiarity with Long Island social care ecosystem preferred)
Bilingual, preferred
Strong active listener and creative problem solver
Strong interpersonal skills with the ability to tailor style to match audience
Able to work collaboratively across an interdisciplinary team, managing multiple priorities
Strong commitment to social justice and HWCLI’s mission
Proficient in Microsoft Office
Commitment to improving health equity, access, and quality of care across Long Island

Responsibilities

Serves as a regional expert of all SCN functions and provides in-person and virtual technical assistance and training support to optimize service integration and delivery across a network of CBOs and healthcare organizations
Specializes in supporting network partners to optimize screening, navigation, and enhanced service delivery
Collaborate with cross-functional teams to identify and address gaps in network coverage (ex. service types, special populations, geographies) to ensure network adequacy
Support and track network partners through onboarding, training, contracting and set-up process to become members of the social care network as part of collaborative teams across HEALI
Cultivate and maintain, strong relationships with community stakeholders and network partners
Establish an in-depth understanding of each network partner organization, their programs, and role in the SCN by conducting regular check-ins with and maintaining SCN partner profiles
Coordinate the design and delivery of targeted training and TA interventions in response to performance trends
Manage the day-to-day functions of the network Learning Management System to ensure training completion meets network standards
Identify the need for training and resource materials and tools (e.g. user guides, reference documents, tip sheets, etc.)
Develop and deploy, and connect partners to appropriate resources and stakeholders
Provide technical assistance to all onboarded network partners through ongoing assessment and evaluation, training, policy and procedure optimization, and implementation strategy
Meet with partner organizations as needed to support onboarding/amendments, ongoing challenges, offboarding, and ensure information in the network is still up to date, review network utilization, compliance with network standards, successes, and challenges
Directly support local CBOs to build capacity with HRSN screening/navigation/HRSN case management/service delivery capabilities
Contribute to the development of routine performance reports both internally and externally
Collaborate closely with Unite Us support team to develop appropriate recommendations for system and workflow enhancements
Help train and onboard new Technical Assistance specialists
Other responsibilities as needed