Senior Technical Application Specialist, TFF/Clarification - Southeast

Merck•Burlington, MA

7d•Hybrid

About The Position

As a key member of the Customer Applications team, you will play a vital role in advancing our Tangential Flow Filtration and Clarification businesses. You will leverage your expertise in downstream technologies to collaborate with commercial partners and drive the adoption of our innovative technologies. Your strategic insights will be essential in developing initiatives that enhance sales within your designated region. By working closely with Account Managers and Process Development Scientists, you will ensure seamless customer experience, particularly for those testing and trialing our products. Your understanding of market dynamics and customer needs will enable you to identify strategic opportunities for growth. You will engage with customers both in person and virtually, presenting our expertise while addressing their specific needs. Your contributions will extend to developing and executing regional action plans alongside Field Marketing and Commercial teams. Additionally, you will act as a liaison, sharing customer feedback with leadership to shape our strategies and product offerings.

Requirements

Bachelors degree in Life Sciences, Biotechnology, Chemical Engineering, or a related field
5+ years of relevant technical experience in the life sciences industry, along with sales and/or customer facing experience from prospecting to closure
Well-versed in downstream processing of biopharmaceuticals, with experience in biological production, including monoclonal antibodies, VGT, recombinant proteins, plasma and other therapeutics
Demonstrate strong project management skills, adept at managing complex projects with stakeholders

Nice To Haves

Masters or PHD is preferred
Exhibit a customer-focused mindset, coupled with digital agility and proactive, action-oriented behavior
Proven expertise with clarification and tangential flow filtration products, and are proficient in demonstrating their use and implementing them into a biopharmaceutical process
Strong communication skills, both verbal and written, enabling you to build strategic relationships effectively

Responsibilities

Collaborate with commercial partners to drive the adoption of TFF/Clarification technologies
Develop and implement initiatives to enhance TFF/Clarification sales in your region
Partner with Process Development Scientists to ensure a seamless customer experience
Assist Field Marketing and Commercial teams in planning and executing regional action plans
Identify strategic opportunities for market share growth based on customer insights and market dynamics
Develop credibility with customers and colleagues, and use all available tools to position the right product within your portfolio to win new business
Expertly deliver technical presentations to customers through both face-to-face and virtual interactions
Prepare and validate information required for prioritizing customer projects
Act as an ambassador for MilliporeSigma with a collaborative mindset, supporting the broader product range where applicable