Senior Technical Analyst

NTT DATA Services•City of Albany, NY

1d•$71,400 - $135,000•Hybrid

About The Position

The Senior Technical Analyst has overall responsibility for providing client technical support for Medicaid Enterprise Systems (MES) over the life of the contract. This support includes applying expertise in assessing and ensuring adequate delivery of technical system infrastructure, service and operational models, database design and performance, disaster recovery methodologies and implementations, system requirements, project SDLC implementations, impacts of upgrades and changes to the overall MES ecosystem and recommended staffing levels to support these areas.

Requirements

Minimum eight (8) years’ experience applying SDLC methodologies and database management, with hands-on experience in writing and debugging complex queries. analyzing data, understanding system architectures, and troubleshooting issues effectively, leading to efficient problem resolution
Minimum five (5) years of experience developing and implementing QA processes and strategies, performing QA assessments of document artifacts associated with system implementation projects, and providing strong leadership skills, with ability to mentor junior analysts, manage cross-functional collaborations and communicate effectively with stakeholders at all levels
Minimum five (5) years of experience with analysis of organizational structure and functional interdependencies
Minimum two (2) years of experience with cloud-based solutions and architectures.
Bachelor’s degree in information technology, Business Administration, or similar field.
This position requires 50% onsite, so local candidates required.

Nice To Haves

Three (3) years of experience using Orbus iServer Suite
Preferred certifications may include any of the following: The Open Group TOGAF Business Architect Certification, Certified Business Architect (Business Architecture Guild), Microsoft MCSA Certifications, ITIL certifications or equivalent Business Architecture certifications
Two (2) years of experience performing the described responsibilities on Healthcare Systems

Responsibilities

Evaluating the business structure with a broad view of the systems and requirements to ensure designs align with approved plans
Assessing the quality of contractor submitted software development lifecycle (SDLC) deliverables including the Requirements Specification Document (RSD)/Business Requirements document (BRD), Functional Design Documents (FRDs), Technical Design Documents (TDDs) and provides constructive feedback, especially technical-related, to documents to ensure that system functionality will meet user needs
Evaluating current system designs, including enterprise architecture, and makes recommendations for improvement
Recommend improvements to business operations in line with strategies and SLAs.
Monitoring systems and platforms for SLA compliance
Evaluating Service Desk and Call Center tickets for trends, aging tickets, and recommends improvements
Performing code reviews on various components of the system
Evaluating various models such as service models, capability maturity models, and operating models for quality and adherence to defined standard criteria
Utilizing comprehensive understanding of both physical and logical databases models along with the utilization of database queries to conduct performance tests and analyses of database efficiencies
Interpreting database performance metrics and operational utility reports and providing assessment.
Reviewing database schemas, tables, procedures, and permissions to ensure compliance to the appropriate standards and regulations
Assessing Disaster Recovery (DR) testing efforts, evaluate DR test results and ensure improvement plans are accurate
Evaluating deployed releases and the resulting services to verify customer requirements and expectations are met
Assisting with planning and identifying staff required to ensure that the IT operations department can support new services
Assessing system upgrades and patches made by contractors to ensure there are no negative impacts to existing systems