Senior Technical Account Manager

HealthSherpa

161d•$104,000 - $156,000•Remote

About The Position

The Senior Technical Account Manager is an invaluable bridge between important enterprise insurance carrier clients and our internal team. With a focus is on business development and sales strategy, this role also provides support as a project manager, ensuring technical and tactical execution for a smooth, streamlined systems integration process. Reporting to the Carrier Account Team Manager, you will join a motivated, fun-loving team serving our carrier client base. This is a US-based remote role, with occasional travel to important clients. The total cash compensation range is $104,000-$156,000 (including bonus). Additionally, the total compensation package will include equity and benefits. Within the range, additional factors, including job-related experience, determine individual pay. Your recruiter can share more during the hiring process.

Requirements

4+ years of experience working in account management, sales, or comparable role
Experience in implementation, materials creation, and training suites
Experience managing a high-volume workload
Experience strategizing and implementing large-scale goals and projects

Nice To Haves

Startup experience, for SaaS solutions or technical products
Experience with the ACA/health insurance industry
Experience collaborating with assigned partners in VP and directorship levels

Responsibilities

Be the primary technical and strategic contact for clients, representing HealthSherpa.
Dive into complex operational, data, and integration issues, working directly with the client to guide resolution through to completion.
Build trusted relationships with clients teams to lead escalations, issue management, and grievance resolution.
Project manage technical implementations, and remain involved post-launch to ensure systems perform as expected.
Partner with Sales and leadership to shape go-to-market and expansion strategies.
Guide accountability for all contractual commitments by managing and working towards Statements of Work (SOWs) and Master Service Agreements (MSAs).
Be the carrier's voice in internal discussions by summarizing feedback, surfacing recurring issues, and communicating product gaps and enhancement opportunities to Product and Engineering.