Senior Technical Account Manager

Adelaide

19d•$100,000 - $115,000•Remote

About The Position

This position reports to the Senior Director of Analytics & Technical Account Management. As a senior member of the TAM team, you'll own the technical execution of AU measurement for a book of Adelaide's most complex accounts, resolve tag and ingestion issues end-to-end, and partner with Product on the automation and process improvements that scale the team's work. Day-to-day activities include campaign setup and QA, issue resolution, Excel and Looker-based data exploration, and client-facing technical support.

Requirements

4+ years of experience in ad operations, ad measurement, or programmatic advertising, with hands-on tag implementation and troubleshooting work
Advanced JavaScript and HTML familiarity in the context of ad tags and tracking pixels — you've personally debugged live trackers using browser DevTools, and are familiar with proxy tools like Charles or Fiddler
Strong Excel skills, including pivot tables, lookups, and formula-based data prep for validation and backfill workflows
Experience with Looker, SQL, or similar tools for exploring measurement data
Structured troubleshooting instincts — you can walk through your diagnostic process for a broken tag or a reporting discrepancy and know when to escalate vs. dig deeper
Excellent client-facing communication; you can translate technical concepts for non-technical stakeholders and hold your own on a kickoff call

Nice To Haves

Bachelor's degree preferred but not required if you have equivalent hands-on experience

Responsibilities

Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity
Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams
Own integrations with new publishers and partners, which may involve debugging of JavaScript and HTML
Analyzing granular measurement-based data to help improve upon our tracker development and implementation
Excel and Looker to explore, clean, and filter data in preparation for analysis
Serve as an escalation point for other TAMs on complex measurement and implementation issues, and share knowledge to raise the technical bar across the team
Provide client-facing technical guidance on kickoff calls and via email, resolving measurement questions and issues
Stay updated on the latest developments and best practices in the digital media industry